Christmas Customer Assistant - Food (Nights) - Bury St Edmunds reference: 6254562118

Review: Customer Assistant - Foods (Night Shift) at M&S

This opportunity as a Customer Assistant within the Foods section at Marks & Spencer presents an engaging role for individuals seeking to excel in customer-facing retail. The position emphasizes a proactive approach to customer service, a passion for quality food products, and a commitment to creating a positive shopping experience. If you are driven by service excellence and enjoy being a brand ambassador, this role could be a significant step in your career development.

Advantages for Your Career Path:

• Develop Expertise in a Renowned Brand: Joining M&S offers the chance to immerse yourself in a brand synonymous with quality and value. You will gain in-depth knowledge of a diverse range of food products, enhancing your expertise in the retail sector.
• Customer Service Mastery: The role is fundamentally about delivering "remarkable service." This is an excellent opportunity to hone your skills in customer engagement, problem-solving, and building rapport, which are transferable across many industries.
• Digital Proficiency: With the emphasis on utilising digital tools like the Sparks App and in-store devices, you will become digitally confident and adept at leveraging technology to enhance customer experiences. This is a crucial skill in today's retail landscape.
• Teamwork and Inclusivity: The description highlights the importance of being a team player and fostering an inclusive store environment. This experience will build your collaboration skills and your ability to contribute positively to a team dynamic.
• Adaptability and Flexibility: Working across various store areas and adapting to changing demands will cultivate your resilience and versatility, valuable traits for long-term career growth in a dynamic retail setting.
• Unsocial Hours Premium: The role includes an unsocial hours premium of +£3.00 per hour for hours worked between 22:00 and 06:00, offering increased earning potential.

Key Considerations for Candidates:

• Work Pattern: The primary work pattern involves overnight shifts from Sunday to Wednesday, and Thursday to Friday (Sunday: 22:00-07:00, Wednesday: 22:00-07:00, Thursday: 22:00-07:00, Friday: 22:00-07:00). This requires a significant adjustment to a nocturnal schedule and may not suit everyone's lifestyle or personal commitments.
• Age Restriction: Due to health and safety legislation concerning night work, candidates must be 18 years or older.
• Peak Period Requirements: Successful candidates will be expected to work up to full-time hours during the weeks commencing 14th and 21st December. This indicates a need for flexibility and commitment during busy operational periods, particularly around the festive season.
• Proactive and "Roll Up Your Sleeves" Mentality: The job description emphasizes a hands-on approach and a willingness to go "above and beyond." Candidates should be prepared for physically demanding aspects of the role, such as stocking shelves and maintaining store tidiness.
• Sales and Target Focus: While customer service is paramount, there is also an expectation to monitor and deliver on daily sales targets and promotions.

This role offers a unique opportunity to contribute to a leading retailer in a vital operational capacity. By understanding the specific demands and rewards, potential candidates can assess how this position aligns with their career aspirations and lifestyle preferences.