Christmas Customer Assistant - Food (Nights) - Bury St Edmunds reference: 6254125858

This opportunity presents an engaging role for individuals passionate about customer service and high-quality food products. As a Customer Assistant in the Foods section at M&S, you will be at the forefront of delivering an exceptional shopping experience, acting as a brand ambassador for the esteemed M&S Food range.

Key Advantages for Potential Candidates:

• Brand Immersion: This role offers a chance to deeply engage with and champion M&S's premium food offerings. You'll gain expert product knowledge, enabling you to confidently recommend and sell to customers.
• Customer-Centric Focus: The emphasis is squarely on putting the customer first, making this an ideal position for those who thrive on creating positive interactions and ensuring customer satisfaction.
• Skill Development: You will develop and hone essential retail skills, including customer service, product knowledge, and efficient stock management. Furthermore, the role actively encourages the development of digital confidence through the use of in-store technology and apps like Sparks.
• Team Environment: M&S fosters an inclusive and supportive team culture. This role requires and rewards collaboration, teamwork, and mutual respect among colleagues.
• Flexibility & Adaptability: The retail environment is dynamic, and this position calls for individuals who are adaptable and can confidently work across different store areas, responding effectively to changing demands.
• Unsocial Hours Premium: A £3.00 per hour premium is applied to all hours worked between 22:00 and 06:00, offering a tangible financial benefit for those working overnight shifts.

Key Considerations for Your Career Path:

• Work Pattern: The standard work pattern involves overnight shifts: Sunday, Monday, Friday, and Saturday, all from 22:00 to 07:00. Candidates should be prepared for and comfortable with this schedule.
• Peak Season Work: Be aware that during the weeks commencing 14th and 21st December, successful candidates may be asked to work up to full-time hours to meet operational demands.
• Age Requirement: Due to the nature of the role involving overnight work, applicants must be 18 years of age or older to comply with health and safety legislation.
• Proactive Approach: Success in this role hinges on a proactive and "roll your sleeves up" attitude. Being ready to go above and beyond for the customer and the team is essential.
• Digital Aptitude: While training is provided, a foundational comfort with digital tools and technology will be beneficial for enhancing the customer experience.
• Career Growth at M&S: M&S is committed to innovation and a digital-first future. This role provides an excellent entry point into a company that values inclusivity, diversity, and continuous improvement, offering opportunities to make an immediate impact.

If you are a dedicated individual with a passion for food and exceptional customer service, and you are ready to embrace a role with unique working hours and significant rewards, this M&S Customer Assistant position could be a fantastic step in your retail career journey.