Christmas Customer Assistant - Food (Nights) - Bury St Edmunds reference: 6254125793

Opportunity Review: Customer Assistant (Foods) - Night Shift at M&S

This role offers a unique opportunity to join the M&S team as a Customer Assistant in the Foods section, with a specific focus on night-time operations. If you're a proactive individual who thrives in a dynamic retail environment and enjoys delivering exceptional customer service, this could be an exciting step in your career.

Advantages for Potential Candidates:

• Specialized Skill Development: This position allows you to hone your skills in a specific area of retail, becoming an expert in M&S Food products. You'll learn to champion these offerings and guide customers to the best choices.
• Enhanced Customer Engagement: The role emphasizes proactive customer interaction. You'll be instrumental in making customers feel valued through remarkable service, building relationships, and understanding their needs.
• Digital Proficiency: A key aspect of this role involves leveraging digital tools such as the Sparks App and in-store devices. This is an excellent opportunity to enhance your digital literacy and learn how technology supports the customer experience.
• Team Collaboration: You'll be an integral part of creating an inclusive and supportive store environment. Developing strong team-working skills and respecting colleagues are central to this position.
• Adaptability and Flexibility: The retail landscape is constantly evolving. This role will challenge you to be adaptable, working effectively across different store areas and responding to changing demands.
• Premium Pay: A notable advantage is the + £3.00 per hour unsocial premium for hours worked between 22:00 and 06:00, recognizing the specific nature of the night shift.
• Career Growth within M&S: M&S is committed to pushing boundaries and revolutionizing the retail industry. Joining the team means being part of an organization that values innovation and offers exciting opportunities for career advancement.
• Commitment to Inclusion: M&S champions an active Inclusion, Diversity, and Equal Opportunities Policy, fostering an environment where everyone is welcome and supported.

Key Considerations for Your Career Path:

• Night Shift Working Pattern: The core work pattern involves night shifts from Tuesday to Thursday and Saturday, 22:00 to 07:00. Candidates should be comfortable and able to commit to these hours.
• Temporary Full-Time Requirement: Be aware that successful candidates will be required to work up to full-time hours during the weeks commencing 14th and 21st December, likely to support peak seasonal demand.
• Age Requirement: Due to the nature of night work and health and safety legislation, this role is only open to applicants aged 18 and over.
• Proactive Work Ethic: The description highlights the need to "roll your sleeves up, work hard and go above and beyond." A self-motivated and proactive approach is essential for success in this role.
• Product Knowledge Acquisition: Building expert product knowledge is crucial for making recommendations and selling effectively. A willingness to learn and retain detailed product information is key.
• Sales Target Awareness: You will be expected to monitor and contribute to daily sales targets. Understanding and contributing to the commercial goals of the store is an important aspect of the role.

This Customer Assistant role at M&S presents a fantastic chance to contribute to a leading retail brand while developing a robust skill set. If you are a dedicated individual who embraces challenges and is eager to provide exceptional service during night-time operations, this opportunity aligns well with a career focused on customer satisfaction and retail excellence.