Christmas Customer Assistant - Food - Bury St Edmunds reference: 6254125465

Career Opportunity: Customer Assistant (Foods) at M&S

Are you passionate about delivering exceptional customer experiences and have a keen interest in high-quality food products? Marks & Spencer (M&S) is inviting dynamic individuals to join their Foods team as a Customer Assistant. This role offers a unique opportunity to become a brand ambassador for a beloved retail institution, contributing to a positive and inspiring shopping environment.

What's in Store for You?

This role is designed for individuals who thrive on customer interaction and possess a genuine enthusiasm for M&S's extensive food offerings. As a Customer Assistant, you will be instrumental in:

• Championing Quality Products: Become an expert on M&S Food products, confidently recommending them to customers and sharing your knowledge to enhance their shopping experience.
• Delivering Remarkable Service: Go above and beyond to ensure every customer feels valued, making them want to return. You'll be the face of M&S, embodying their commitment to excellence.
• Embracing Digital Tools: Proficiency in digital tools is key. You'll leverage M&S's in-store technology and apps, like the Sparks App, to provide efficient and personalized service, ensuring customers find what they need.
• Fostering Teamwork and Inclusivity: Contribute to a positive and inclusive store atmosphere by supporting and respecting colleagues and the wider community.
• Adapting to a Dynamic Environment: The retail landscape is ever-evolving. You'll demonstrate flexibility by working effectively across different store areas to meet changing demands.

Key Responsibilities and Growth Areas:

Your contributions will be vital to the success of the M&S Foods department. Key accountabilities include:

• Providing efficient service on the shop floor and at service points.
• Maintaining store presentation through tidiness and effective stocking.
• Contributing to sales targets by actively promoting products and offers.
• Proactively engaging with customers to understand their needs and offer tailored recommendations.
• Developing in-depth product knowledge to drive sales and enhance customer satisfaction.
• Utilizing provided training to master digital tools and communication channels for seamless customer delivery.

What M&S is Looking For:

Candidates with the following capabilities will excel in this role:

• Exceptional Customer Service Skills: A genuine desire to help and serve customers.
• Attention to Detail: A commitment to delivering high-quality work.
• Receptiveness to Feedback: An openness to learning and continuous improvement.
• Workload Management: The ability to plan and manage your own responsibilities effectively.
• Strong Communication: Clear and effective interaction with customers and colleagues.
• Adaptability: The capacity to adjust to changing situations with ease.
• Relationship Building: Excellent listening skills and the ability to build positive rapport.
• Digital Aptitude: A good level of comfort and competence with digital technology.

Important Considerations for Applicants:

When considering this opportunity, please note the following:

• Work Schedule: The standard work pattern includes shifts on Tuesday, Thursday, and Saturday evenings from 18:00 to 00:00.
• Peak Season Flexibility: During the weeks commencing December 14th and December 21st, successful candidates may be asked to work up to full-time hours to meet operational demands.
• Age Restriction: Due to late-night working requirements, this role is only open to applicants aged 18 and over, in compliance with health and safety legislation.
• Unsocial Hours Premium: An additional £3.00 per hour premium is applied to hours worked between 22:00 and 06:00.

M&S is at the forefront of revolutionizing the retail industry, embracing a greener, faster, and more inspiring digital future. This is an exciting time to join a team committed to innovation and inclusivity. M&S actively promotes an inclusive, diverse, and equal opportunities policy. If you require any reasonable adjustments to the recruitment process, please indicate this during your application.