Christmas Customer Assistant - Food - Bury St Edmunds reference: 6254125596

M&S Customer Assistant - Foods Department: A Detailed Look at This Exciting Opportunity

Embark on a rewarding career journey with Marks & Spencer as a Customer Assistant in their vibrant Foods department. This role offers a unique chance to become an integral part of a renowned brand, celebrated for its commitment to quality, value, and exceptional customer service. If you are passionate about food, thrive in a dynamic retail environment, and possess a knack for making customers feel valued, this position could be the perfect stepping stone in your career.

Key Advantages for Aspiring Candidates:

• Brand Ambassadorship: Become a front-runner in promoting M&S's premium food products. You'll have the opportunity to share your knowledge and enthusiasm for new arrivals and bestsellers, directly influencing customer choices and satisfaction.
• Customer-Centric Focus: At the heart of this role is delivering a "remarkable service." You'll be empowered to go above and beyond, ensuring every customer interaction is positive and memorable, fostering loyalty and a strong brand connection.
• Skill Development: This position provides ample opportunities to hone essential retail skills, including efficient customer service, stock management, proactive sales, and in-depth product knowledge.
• Digital Proficiency: In today's retail landscape, digital confidence is paramount. You'll gain practical experience utilizing in-store digital tools and customer-facing apps like the Sparks App, enhancing operational efficiency and customer engagement.
• Team Collaboration: M&S emphasizes a strong team environment. You'll contribute to fostering an inclusive store atmosphere, working collaboratively with colleagues and actively supporting the local community.
• Adaptability and Flexibility: The retail sector is constantly evolving. This role will see you seamlessly adapt to different store areas and changing demands, building resilience and versatility in your professional skillset.
• Competitive Compensation: In addition to a competitive hourly wage, the role offers a notable + £3.00 p/h unsocial premium for hours worked between 22:00 and 06:00, recognizing the dedication required for late-night operations.
• Structured Training: M&S is committed to your growth. You will receive comprehensive training to master all digital tools and communication channels, enabling you to deliver consistently excellent customer service.

Key Considerations for Your Career Path:

• Work Pattern: The standard work schedule includes evenings and late nights on Tuesdays (18:00-00:00), Wednesdays (18:00-00:00), and Saturdays (18:00-00:00). This pattern is ideal for individuals seeking to supplement their income, those who are early risers and prefer late shifts, or students looking for part-time work that complements their studies.
• Peak Season Demands: Please note that during the weeks commencing 14th and 21st December, successful candidates will be required to work up to full-time hours due to operational needs. This presents an excellent opportunity to gain intensive experience and potentially earn additional income during a crucial retail period.
• Age Requirement: Due to the late-night working hours and associated health and safety legislation, applicants must be 18 years of age or older.
• Embracing Feedback: A key capability highlighted is being open to and acting upon feedback, including regularly seeking it. Candidates who are proactive in their development and see feedback as a growth opportunity will thrive.
• Proactive Approach: The role requires a proactive mindset, from taking accountability for your workload to actively engaging with customers and identifying selling opportunities.

Marks & Spencer is at the forefront of revolutionizing the retail industry, driving towards a greener, speedier, and more inspiring digital future. By joining their team, you are not just taking a job; you are becoming part of an organization that values inclusion, diversity, and equal opportunities. This is an exceptional chance to make a tangible impact within a forward-thinking company.