Christmas Customer Assistant - Food - Bury St Edmunds reference: 6254562183

Discover Your Role as a Customer Assistant at M&S Foods

Are you passionate about food and dedicated to providing exceptional customer experiences? Marks & Spencer is seeking enthusiastic individuals to join their M&S Foods team as Customer Assistants. This opportunity offers a chance to become a true ambassador for a renowned brand, contributing to a dynamic retail environment.

What's on Offer for You:

• Become a Food Product Champion: Deepen your knowledge of M&S's high-quality food products, great value offers, and exceptional service. You'll have the satisfaction of sharing your expertise with customers.
• Brand Ambassadorship: Represent M&S and be at the forefront of introducing customers to exciting new food offerings. Your role is crucial in making every customer feel valued and appreciated.
• Dynamic & Hands-On Environment: This role requires a proactive and hardworking approach. You'll be encouraged to "roll up your sleeves" and go the extra mile to ensure a seamless shopping experience.
• Embrace Digital Innovation: M&S is at the forefront of digital retail. You'll be empowered to utilize digital tools, including the Sparks App and in-store devices, to enhance customer service and product availability.
• Teamwork and Inclusivity: Contribute to a positive and inclusive store atmosphere. You'll be part of a supportive team that respects colleagues and the local community.
• Flexibility and Adaptability: The retail landscape is ever-changing. This position calls for individuals who can adapt to different areas of the store and respond effectively to evolving demands.
• Career Development: M&S is committed to investing in its people. You'll receive training to master digital tools and communication channels, ensuring you can consistently deliver outstanding customer service.

Key Responsibilities and Expectations:

As a Customer Assistant, your primary focus will be on delivering a superior shopping experience. This includes:

• Serving customers efficiently at service points and on the shop floor.
• Maintaining store presentation through effective stocking and tidiness.
• Contributing to sales targets by understanding and promoting daily priorities and offers.
• Proactively engaging with customers to understand their needs and provide tailored recommendations.
• Developing in-depth product knowledge to effectively sell and promote M&S products and services.

What M&S is Looking For:

To excel in this role, you should possess:

• A strong commitment to delivering high standards of customer service.
• Excellent attention to detail and a dedication to producing high-quality work.
• A receptive attitude towards feedback and a proactive approach to seeking it.
• The ability to effectively plan and manage your own workload.
• Strong communication and interpersonal skills.
• Adaptability to changing situations and a willingness to learn.
• The capacity to build positive relationships through active listening.
• A good level of digital literacy.

A Forward-Thinking Retailer:

Marks & Spencer is at the forefront of transforming the retail industry into a greener, faster, and more inspiring digital era. Joining M&S means being part of an organization that is revolutionizing how it works and offering exciting opportunities. This role provides an excellent platform to make an immediate impact and contribute to a company that values inclusion, diversity, and equal opportunities.

Work Pattern Considerations:

The standard work pattern for this role is:

• Monday: 12:00 - 18:00
• Thursday: 12:00 - 18:00
• Saturday: 12:00 - 18:00

Please note that due to operational requirements, successful candidates will be asked to work up to full-time hours during the weeks commencing 14th and 21st December, providing an opportunity for increased earnings during a peak period.

This opportunity is ideal for individuals seeking to grow within a reputable retail organization, develop their customer service skills, and contribute to a brand that is committed to innovation and customer satisfaction.