Christmas Customer Assistant - Food - Bury St Edmunds reference: 6254562508

Explore an Exciting Opportunity: Customer Assistant at M&S Foods

Are you passionate about food, dedicated to exceptional customer service, and eager to be part of a dynamic retail environment? Marks & Spencer is seeking enthusiastic individuals to join their Foods section as Customer Assistants. This role offers a unique chance to become a brand ambassador, showcasing M&S's commitment to high-quality products, outstanding value, and a truly memorable customer experience.

What Awaits You: Advantages of this Role

• Be a Product Champion: If you take pride in your knowledge of premium food products and enjoy sharing that enthusiasm, this role is for you. You'll be at the forefront of recommending M&S's latest offerings.
• Deliver Remarkable Service: This position is all about making customers feel valued. You'll have the opportunity to go above and beyond, ensuring every shopper has a positive and engaging experience.
• Embrace a Fast-Paced Environment: M&S is known for its commitment to customer satisfaction. You'll thrive in a setting where being proactive and ready to "roll up your sleeves" is key to success.
• Leverage Digital Tools: For those who are digitally confident, this role offers the chance to utilize modern in-store technology, such as the Sparks App and other devices, to enhance customer journeys and product availability.
• Contribute to an Inclusive Culture: As a team player, you'll play a vital role in fostering a positive and inclusive store environment, supporting colleagues and showing respect for the local community.
• Develop Versatility: Flexibility is a core requirement. You'll gain valuable experience by working across various areas of the store, adapting seamlessly to the evolving demands of the retail landscape.
• Career Growth within a Leading Retailer: Joining M&S means becoming part of a company that is actively innovating and leading the retail industry. This is a fantastic opportunity to make an immediate impact and potentially grow your career within a trusted and admired brand.

Key Considerations for Your Career Path

To excel in this Customer Assistant role, candidates should consider the following:

• Work Pattern: The standard work pattern includes shifts on Friday, Saturday, and Sunday from 12:00 to 18:00. Please note that during the weeks commencing 14th and 21st December, you will be expected to work up to full-time hours due to operational demands. This flexibility is crucial for covering peak periods.
• Customer-Centricity: The primary focus is on delivering a great shopping experience by prioritizing customers' needs over tasks. Candidates should possess a genuine desire to understand and meet customer expectations.
• Proactive Engagement: Being able to actively engage with customers, understand their requirements, and offer tailored recommendations is essential for success in this role.
• Product Knowledge: While training will be provided, a genuine interest in food products and a willingness to build expert knowledge will significantly enhance your ability to sell and recommend M&S's offerings.
• Adaptability and Teamwork: The retail environment is dynamic. Success hinges on being adaptable to changing situations, working effectively as part of a team, and demonstrating strong communication skills.
• Digital Proficiency: A good level of digital capability is required to effectively utilize in-store technology and communication channels to support customer service.
• Attention to Detail: Maintaining the store's cleanliness, ensuring shelves are well-stocked, and monitoring sales targets all require a strong commitment to delivering excellent work with meticulous attention to detail.

If you are a motivated individual looking to contribute to a renowned brand, deliver exceptional customer experiences, and grow within the retail sector, this Customer Assistant position at M&S Foods presents a compelling opportunity. M&S is committed to an inclusive and diverse workplace, and they are happy to discuss flexible working arrangements. They also encourage candidates to share any requirements for reasonable adjustments during the application process.