Customer Assistant - Food - New Milton reference: 6197975682

Review: Customer Assistant, Foods Section at M&S

Are you a customer-focused individual with a passion for quality food and a desire to excel in a dynamic retail environment? This Customer Assistant role within the Foods section at Marks & Spencer offers a compelling opportunity for career growth and the chance to become a true ambassador for a beloved brand.

Advantages for Aspiring Candidates:

• Brand Immersion and Product Expertise: This role provides an excellent platform to deepen your knowledge of M&S's renowned high-quality food products. You'll be encouraged to become an expert, enabling you to confidently recommend items and enhance the customer shopping experience.
• Customer-Centric Focus: The core of this position is delivering "remarkable service." If you thrive on making customers feel valued and enjoy going the extra mile, you'll find immense satisfaction in this role. You'll be the "face of the business," directly impacting customer perceptions.
• Digital Proficiency Development: M&S is committed to a digital-first approach. This role requires and will further develop your digital confidence, utilizing in-store technology and apps like Sparks to streamline customer service and product availability. This is a valuable skill set in today's retail landscape.
• Teamwork and Inclusive Culture: You'll be joining a team that values collaboration and inclusivity. Contributing to a positive store environment, supporting colleagues, and fostering community connections are key aspects of this position.
• Adaptability and Flexibility: The retail world is ever-changing, and this role embraces that. You'll gain experience working across various store areas, honing your adaptability and problem-solving skills, making you a well-rounded retail professional.
• Structured Work Pattern: The provided work pattern offers a predictable schedule, allowing for better work-life balance and personal planning. This can be particularly attractive for individuals seeking consistent hours.
• Commitment to Inclusion and Development: M&S demonstrates a strong commitment to inclusion, diversity, and equal opportunities. They are open to discussing flexible working arrangements and are dedicated to supporting candidates through the recruitment process, including providing reasonable adjustments.

Key Considerations for Your Career Path:

• Pace and Proactiveness: The description emphasizes that "customers don't wait." This role requires a proactive, "roll your sleeves up" attitude, with a readiness to work hard and consistently exceed expectations.
• Sales and Target Awareness: You will be expected to monitor and contribute to daily sales targets, promotions, and selling opportunities. A keen awareness of business objectives and the ability to drive sales are important.
• Continuous Learning: While training will be provided for digital tools, a willingness to learn and build upon your product knowledge is crucial. Staying updated on new products and services will be key to your success.
• Feedback and Self-Improvement: The role encourages openness to feedback and regular requests for it. This indicates a culture of continuous improvement, where candidates are expected to be receptive to guidance and proactively seek ways to enhance their performance.
• Workload Management: Taking accountability for planning and efficiently managing your own workload is highlighted. This suggests a need for strong organizational skills and the ability to prioritize tasks effectively.

This Customer Assistant position at M&S is more than just a job; it's an opportunity to develop valuable retail skills, become a trusted brand representative, and contribute to a positive customer experience. If you are motivated, customer-centric, and ready to embrace the dynamic nature of retail, this role could be an excellent step in your career journey.