Customer Assistant - Food - Reigate Simply Food reference: 6199117649

Discover Your Potential as an M&S Customer Assistant

Are you a motivated individual with a passion for exceptional customer service and a keen interest in high-quality food products? Marks & Spencer is seeking enthusiastic individuals to join their team as Customer Assistants in the Foods section. This is a fantastic opportunity to become a brand ambassador, driving customer satisfaction and contributing to a dynamic retail environment.

This role offers a unique work pattern designed to provide flexibility while ensuring comprehensive store coverage. Candidates should be prepared for the following schedule:

• Week 1: Monday, Tuesday, Wednesday, and Saturday from 17:30 to 21:30
• Week 2: Sunday from 13:30 to 17:30, and Wednesday, Thursday, Friday from 17:30 to 21:30

Advantages for Your Career Path:

• Product Expertise & Sales Skills: You'll gain in-depth knowledge of M&S's renowned food products, enabling you to confidently recommend and sell them. This experience is invaluable for developing strong sales and product advocacy skills.
• Customer Engagement & Service Excellence: The core of this role is delivering "remarkable service." You'll hone your ability to proactively engage with customers, understand their needs, and ensure they feel valued, building essential interpersonal and customer relationship management skills.
• Digital Acumen: M&S is at the forefront of digital retail. You will become proficient in utilizing in-store digital tools and apps like the Sparks App, enhancing your digital literacy and adaptability in a technologically evolving retail landscape.
• Teamwork & Inclusivity: This position emphasizes creating a positive and inclusive store environment. You'll learn the importance of supporting colleagues and contributing to a strong team dynamic, which are transferable skills applicable to any collaborative work setting.
• Adaptability & Flexibility: The retail environment is fast-paced. This role will build your ability to work across different store areas and adapt to changing demands, making you a versatile and resilient professional.
• Brand Ambassadorship: Representing a trusted and respected brand like M&S is a significant advantage. You'll develop a sense of pride and responsibility in promoting quality products and a positive brand image.

Key Considerations for Candidates:

• Work Schedule Commitment: The outlined work pattern requires a dedication to specific evening and weekend shifts. Candidates should ensure this schedule aligns with their personal commitments and career aspirations.
• Proactive & Hardworking Ethic: M&S values employees who are willing to "roll their sleeves up" and go "above and beyond." A strong work ethic and a proactive approach to tasks are essential for success in this role.
• Customer-Centric Mindset: The purpose of this role is to prioritize the customer experience. Candidates must genuinely enjoy interacting with people and be driven to provide excellent service every time.
• Attention to Detail: Maintaining a clean and well-stocked store, as well as accurately serving customers, requires a high level of attention to detail.
• Continuous Learning: M&S is committed to providing training, especially in digital tools. An openness to learn and act upon feedback is crucial for growth and development within the company.

Marks & Spencer is an organization that is "pushing boundaries" and investing in a "greener, speedier, more inspiring digital era." By joining M&S, you become part of a team committed to innovation and inclusivity. This role offers a solid foundation for a career in retail, providing opportunities to develop a broad range of skills and contribute to a leading retail brand.