Customer Service Representative - Utilities (Newcastle upon Tyne, Newcastle-E, GB)

Customer Service Representative Opportunity at Foundever®

Are you a driven individual with a passion for delivering exceptional customer experiences? Foundever®, a global leader in Customer Experience (CX) innovation, is seeking talented Customer Service Representatives to join their team in Newcastle upon Tyne. This is a fantastic opportunity for ambitious individuals looking to launch or advance their career in a supportive and dynamic environment.

About the Role:

As a Customer Service Representative, you will be the voice of Foundever®’s water utilities client, providing outstanding support to their customers via phone. This role requires a confident communicator who can manage queries and complaints with professionalism, empathy, and efficiency, striving for first-contact resolution. Comprehensive training will be provided to ensure you are well-equipped to excel.

Key Advantages for Candidates:

• Career Growth: Foundever® is committed to the development of its associates. With a remarkable 84% of individuals growing within the company, this role offers significant potential for career advancement into leadership positions.
• Award-Winning Culture: Join an organisation recognised for its exceptional culture. Foundever® prioritises creating memorable experiences for its employees, fostering a supportive and collaborative environment.
• Comprehensive Training: You will benefit from extensive training designed to equip you with the skills and knowledge necessary to succeed in customer service, even if you are new to the industry.
• Work-Life Balance: The role operates on a shift-based pattern, offering a balanced approach to work and personal life. Operating hours are Monday to Thursday (08:00-20:00), Friday (08:00-18:00), and Saturday (08:00-16:00), ensuring you have flexibility.
• Financial Benefits: A competitive annual salary of £24,004.50 is offered, paid monthly. Additionally, you’ll have access to Stream, a salary advance scheme, and other valuable benefits.
• Diverse Experience: Opportunity to work with varied and well-known brands, gaining broad industry exposure.

Key Considerations for Your Career Path:

• Essential Experience: Previous call centre experience is a mandatory requirement for this position. Candidates should be comfortable handling customer interactions via phone and email.
• Skillset Alignment: The role demands strong communication, active listening, and problem-solving skills. You should be adept at navigating multiple computer systems, multitasking efficiently, and working both independently and collaboratively within a team.
• Resilience and Adaptability: The ability to remain calm and patient in challenging situations, coupled with a proactive approach to problem resolution, is crucial. Openness to feedback and a positive attitude will be key to success.
• Location: This permanent, full-time position is based at Quorum Business Park, Newcastle upon Tyne, NE12 8EZ. Candidates must be able to commute to this location.
• Sponsorship: Please note that Foundever® is unfortunately unable to offer sponsorship for this role. Candidates must have the right to work in the UK.
• Recruitment Journey: Be prepared for a multi-stage application process, including an introductory call with the recruitment team, an online assessment, and a competency-based interview with a roleplay element at their Newcastle office.

Foundever® is an equal opportunity employer committed to diversity and inclusion. They strive to create an inclusive workplace and are happy to discuss any adjustments needed during the recruitment process.

If you are a customer-focused individual seeking a rewarding career in the CX industry with a company that values its people and offers significant growth opportunities, we encourage you to explore this exciting prospect.