Customer Success Manager, SYNNEX

Unlock Your Potential as a Customer Success Manager at TD SYNNEX

Are you a strategic, relationship-driven professional eager to elevate customer engagement and foster long-term partnerships? TD SYNNEX is seeking a dynamic Customer Success Manager to join their team, offering a compelling opportunity to build impactful relationships and drive tangible business outcomes for clients. This role is more than just a job; it's an invitation to immerse yourself in a culture that champions curiosity, embraces diverse perspectives, and prioritizes genuine collaboration.

This position is ideal for individuals passionate about building strong connections, delivering accountable results, and communicating with clarity. At TD SYNNEX, you'll be empowered to guide customer decisions, uncover new opportunities, and solidify the company's reputation as a trusted growth partner.

Key Advantages for Your Career Path:

• Relationship-Focused Growth: This role is fundamentally about building and nurturing lasting customer relationships. You'll gain invaluable experience in strategic engagement, consultative selling, and understanding diverse business needs, which are essential skills for long-term career progression in customer-facing roles.
• Impactful Contribution: You'll directly contribute to customer success by recommending tailored solutions and helping them maximize their IT investments. This hands-on involvement in driving business outcomes provides a strong sense of accomplishment and builds a demonstrable track record of success.
• Collaborative Environment: TD SYNNEX emphasizes a culture of trust, transparency, and teamwork. You'll collaborate closely with Field Sales, Business Development Managers, and internal teams, providing an excellent opportunity to expand your professional network and learn from diverse expertise.
• Career Development: The company offers clear progression paths and invests in your growth through formal leadership and professional development programs, as well as on-demand courses. This commitment to learning and advancement ensures you can continuously evolve your skills and career trajectory.
• Comprehensive Benefits: Beyond a competitive, benchmarked salary, TD SYNNEX offers a robust benefits package including hybrid working, private healthcare, matched pension, and generous parental/family leave. The unique "Moments that Matter" paid time off further underscores their commitment to employee well-being.
• Inclusion and Belonging: With a strong emphasis on Diversity, Equity, and Inclusion, TD SYNNEX actively celebrates diverse perspectives and provides support through Business Resource Groups. This inclusive environment fosters a sense of belonging and psychological safety, crucial for personal and professional fulfillment.
• Commitment to Sustainability: For candidates who value environmental responsibility, TD SYNNEX's commitment to building a greener future, demonstrated through tangible reductions in energy consumption, offers a chance to align your work with your personal values.

Key Considerations for Aspiring Candidates:

• Strategic Selling and Negotiation: The role requires not only relationship building but also the ability to understand customer needs, recommend solutions, and negotiate product information, pricing, and special offers. Developing strong commercial acumen and negotiation skills will be crucial.
• Proactive Engagement and Ownership: Success hinges on proactive customer engagement and taking ownership of customer satisfaction. This means anticipating needs, managing expectations (e.g., regarding backorders), and consistently communicating with clarity and precision.
• Adaptability in a Dynamic Market: While tech experience is a plus, TD SYNNEX values curiosity and adaptability. The IT landscape is constantly evolving, so a willingness to learn, stay current with industry trends, and adapt to new technologies and customer needs is paramount.
• Cross-Functional Collaboration: You'll be expected to work effectively across various internal teams. The ability to manage multiple priorities and communicate effectively with different stakeholders is essential for success in this interconnected role.
• Alignment with Company Values: TD SYNNEX's core values ("Together, We Own It, We Dare to Go, We Grow and Win, and We Do the Right Thing") are deeply ingrained in their culture. Understanding and embodying these principles will be key to thriving and making a meaningful impact within the organization.

If you are a driven individual looking to make a significant impact within a supportive and forward-thinking organization, and you're excited by the prospect of building meaningful partnerships while contributing to a culture of trust and collaboration, this opportunity at TD SYNNEX is well worth exploring.