Customer Team Leader reference: 1058692

Embark on a rewarding career journey with the Co-op as a Customer Team Leader in Bristol. This role offers a dynamic blend of leadership responsibilities and hands-on customer service, making it an excellent opportunity for individuals seeking to develop their skills and contribute to a community-focused organisation.

Advantages for Potential Candidates:

• Career Development: Co-op is committed to your growth. You'll receive full, paid training and dedicated support to help you progress in your career. This includes opportunities to coach and develop your team, and deputise for the Store Manager, providing valuable leadership experience.
• Exceptional Benefits Package: Beyond a competitive hourly rate of £13.99, this role boasts an impressive array of benefits. Enjoy 36 days of holiday (pro-rata for part-time colleagues), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family. Additionally, you'll receive a generous 30% discount on all Co-op products.
• Financial Wellbeing: Access to Wagestream, a money management app, allows you to draw a percentage of your earned pay before payday, offering flexibility and support for your financial health.
• Work-Life Balance & Flexibility: The contract offers flexibility with 16-39 hours per week, including regular overtime opportunities. While the working pattern includes varied shifts (early mornings, afternoons, late evenings, and weekends), these will be discussed at the interview stage. Rotas are shared three weeks in advance and accessible via your mobile.
• Community Impact: Co-op's deep-rooted commitment to its members and communities means you'll be part of an organisation that genuinely makes a difference. You'll have the chance to build relationships within your local community and contribute to local Co-op initiatives.
• Supportive Environment: Co-op prioritises colleague wellbeing, offering support for physical, mental, and financial health. They also provide market-leading policies to assist with significant life events.
• Inclusive Workplace: Co-op actively fosters an inclusive environment, celebrating diversity and encouraging applications from all backgrounds. They are committed to making reasonable adjustments during the recruitment process and are part of the Disability Confident scheme.

Key Considerations for Your Career Path:

• Leadership Potential: This role is ideal for individuals who are ready to step into a leadership position, guiding and supporting a team of Customer Team Members. If you enjoy coaching, mentoring, and taking initiative, this role offers significant opportunities to hone your leadership skills.
• Customer Focus: A genuine care for customer needs is paramount. You'll be expected to deliver friendly, welcoming, and helpful service, often taking ownership of challenging situations and ensuring a positive shopping experience.
• Adaptability & Problem-Solving: The role involves a wide range of tasks, from restocking shelves to managing diligence checks and cleaning. Strong organisational and problem-solving skills are essential to manage these varied responsibilities effectively.
• Flexibility in Working Hours: The varied shift patterns require a degree of flexibility. Candidates should be prepared to work early mornings, late evenings, and weekends as part of their agreed working pattern.
• Age Requirement: Please note that applicants must be aged 18 or over due to the need to authorise age-related sales.
• Application Process: The application process is streamlined and can be completed on a mobile device without a CV, involving two online assessments of approximately 20 minutes.

The Customer Team Leader position at Co-op presents a fantastic opportunity for ambitious individuals to grow within a supportive and ethical organisation. If you are a natural leader with a passion for customer service and a desire to make a positive impact, this role could be the perfect next step in your career.