Customer Team Leader reference: 1058636

Unlocking Your Leadership Potential at Co-op: A Customer Team Leader Opportunity in Cardiff

This review provides an in-depth look at the Customer Team Leader role at Co-op, located at 12 Waungron Road, Llandaff, Cardiff. It aims to help prospective candidates understand the advantages of this position and key considerations for their career growth.

The role offers a competitive hourly rate of £13.99 for a 25-hour week, with opportunities for regular overtime. This permanent, part-time position boasts a varied shift pattern, including early mornings, afternoons, late evenings, and weekends, providing flexibility that will be discussed further during the interview process. A significant advantage for candidates is the provision of full, paid training, ensuring you are well-equipped for the responsibilities ahead. The application process is streamlined, allowing mobile device applications without the need for a CV.

Key Advantages for Aspiring Leaders:

• Career Development: Co-op is committed to supporting your professional journey. You'll receive dedicated support to grow your career, making this role an excellent stepping stone for leadership aspirations.
• Comprehensive Benefits Package: Beyond the hourly wage, Co-op offers a generous benefits package. This includes 36 days of holiday (pro-rata for part-time staff), a pension scheme with up to 10% employer contributions, access to virtual healthcare services for you and your family (including GP appointments, mental health support, and more), and a substantial 30% discount on all Co-op products.
• Leadership Experience: As a Customer Team Leader, you'll be instrumental in coaching and supervising Customer Team Members and deputising for the Store Manager. This hands-on experience in team development, operational management, and customer service is invaluable for building leadership skills.
• Employee Wellbeing: Co-op prioritizes its colleagues' well-being. You'll receive support for your physical, mental, and financial health, along with leading policies designed to assist during significant life events.
• Work-Life Balance Support: Predictable rotas, shared three weeks in advance and accessible via your phone, contribute to better planning and work-life balance.

Key Considerations for Candidates:

• Age Requirement: Applicants must be 18 years or older due to the need to authorise age-related sales.
• Shift Flexibility: The varied shift pattern requires a degree of flexibility. Candidates should be prepared to discuss their availability and preferences during the interview.
• Hands-On Role: While leadership is a core component, the role also involves a wide range of practical tasks, such as restocking shelves and maintaining store cleanliness. A willingness to be hands-on is essential.
• Community Engagement: A key aspect of the role involves building relationships within the local community and supporting local Co-op initiatives, offering an opportunity to contribute beyond the store walls.
• Commitment to Inclusivity: Co-op is dedicated to building diverse and inclusive teams. Candidates who value collaboration and a workplace where everyone's voice is heard will thrive. The company actively supports candidates with disabilities, offering adjustments to the recruitment process and interview opportunities through the Disability Confident scheme.

This Customer Team Leader position at Co-op is more than just a job; it's an opportunity to develop your leadership abilities within a supportive and values-driven organisation. If you have a genuine care for customers, a desire to lead and develop a team, and are looking for a role with excellent benefits and a commitment to employee well-being, this could be an excellent next step in your career journey.