Customer Team Leader reference: 1058980

Discover Your Leadership Potential as a Customer Team Leader at Co-op

Are you a driven individual with a passion for customer service and a desire to step into a leadership role? The Co-op is seeking enthusiastic individuals to join their team as Customer Team Leaders in Formby. This is a fantastic opportunity for those looking to develop their career within a supportive and values-driven organisation.

This role offers a permanent, part-time contract of 25 hours per week, with the flexibility of regular overtime available. The pay rate is £13.99 per hour. Successful candidates will be part of a varied shift pattern, including early mornings, afternoons, late evenings, and weekends. These shifts will be discussed further during the interview process, allowing for a mutual understanding of working requirements.

Key Advantages for Aspiring Leaders:

• Career Growth and Development: The Co-op is committed to your professional journey. You'll receive full, paid training and dedicated support to help you grow your leadership skills and advance your career within the organisation.
• Valuable Benefits Package: Beyond competitive pay, Co-op offers an impressive array of benefits designed to support your well-being. These include:
  • A generous 36 days of holiday (pro-rata for part-time colleagues).
  • A compelling pension scheme with up to 10% employer contributions.
  • Access to virtual healthcare services for you and your family, encompassing GP appointments, eye care, mental health support, and more.
  • A substantial 30% discount on all Co-op products in-store, plus additional discounts on other brands.
  • Access to Wagestream, a money management app allowing early access to earned wages.
  • A 24/7 employee assistance service for confidential support.
• Meaningful Work and Community Impact: As a Customer Team Leader, you'll play a vital role in delivering excellent customer service and coaching your team. You'll also have the opportunity to contribute to the Co-op's long-standing commitment to fairness and community engagement.
• Supportive Work Environment: The Co-op prioritises the well-being of its colleagues, offering support for physical, mental, and financial health. They also provide market-leading policies for significant life events.
• Convenient Application Process: The Co-op streamlines the application process, allowing you to apply directly from your mobile device without the need for a CV.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to the responsibilities involved in authorising age-related sales.
• Flexibility: The role requires flexibility to work a variety of shifts, including early mornings, late evenings, and weekends. This is a crucial aspect for successful integration into the team's operational needs.
• Leadership and Teamwork: This position is ideal for individuals who can effectively balance leadership responsibilities with hands-on operational tasks. You'll be expected to coach and supervise team members while also contributing to daily store operations.
• Problem-Solving and Organisation: Strong organisational skills and the ability to effectively problem-solve are essential for managing store operations, ensuring stock accuracy, and maintaining a positive customer experience.
• Commitment to Customer Service: A genuine care for customer needs and the ability to build positive relationships are paramount. You'll be the face of the Co-op, providing friendly, welcoming, and helpful service.
• Inclusive Culture: The Co-op actively fosters an inclusive workplace and welcomes applications from all backgrounds. They are committed to making reasonable adjustments during the recruitment process for candidates with disabilities.

If you are looking for a role that offers personal development, excellent benefits, and the chance to make a real difference within a community-focused organisation, this Customer Team Leader position at the Co-op could be the perfect next step in your career journey.