Customer Team Leader reference: 1059609

The Customer Team Leader role at Co-op presents a compelling opportunity for individuals seeking to advance their leadership skills within a reputable and community-focused organization. This part-time position, offering 12-16 hours per week with the potential for regular overtime, provides a flexible entry point into retail management.

Key Advantages for Candidates:

• Career Growth and Development: Co-op emphasizes dedicated support for career progression. The role offers invaluable experience in supervising and coaching a team, deputising for the Store Manager, and learning a wide range of store operations. This is an excellent foundation for those looking to move into more senior management roles.
• Comprehensive Benefits Package: Beyond the competitive hourly pay of £13.99, candidates will benefit from a generous 36 days of holiday (pro-rata), a pension scheme with up to 10% employer contributions, and a substantial 30% discount on all Co-op products. Additionally, access to virtual healthcare services and a 24/7 employee assistance program highlight Co-op's commitment to employee well-being.
• Supportive and Inclusive Culture: Co-op's longstanding commitment to fairness and community is reflected in its employee policies. The company offers support for physical, mental, and financial well-being, with market-leading policies for life events. The emphasis on building diverse teams and creating an inclusive environment where every voice is valued is a significant draw for candidates.
• Paid Training and Development: Full, paid training is provided, ensuring that all candidates, regardless of prior experience, are equipped with the necessary skills to succeed. This investment in employee development is a testament to Co-op's dedication to nurturing talent.
• Modern Application Process: The ability to apply using a mobile device with no CV required streamlines the initial application, making it accessible and efficient.

Key Considerations for Candidates:

• Working Hours and Flexibility: The role requires flexibility to work varied shifts, including early mornings (starting at 5:45 am), afternoons, late evenings (up to 11 pm), and weekends. While this offers flexibility for those who can adapt their schedules, it's crucial for candidates to be prepared for these varied working patterns. The specific rotas will be discussed at the interview.
• Leadership and Hands-on Responsibilities: This is not solely a supervisory role. While you will be coaching and supervising Customer Team Members, you will also be expected to actively contribute to store operations, including restocking shelves and cleaning. The ideal candidate will be comfortable balancing leadership duties with hands-on tasks.
• Age Requirement: Candidates must be 18 years or older due to the responsibility of authorising age-related sales.
• Application Assessments: The application process includes two online assessments, estimated to take around 20 minutes to complete. Candidates should be prepared for this step.

Overall, the Customer Team Leader position at Co-op is an excellent opportunity for motivated individuals who are passionate about customer service, eager to develop their leadership capabilities, and value working for an organization with a strong ethical foundation and a genuine commitment to its employees and communities. If you are seeking a role that offers growth, comprehensive benefits, and a supportive work environment, this could be an ideal step in your career journey.