Customer Team Leader reference: 1060400

Review: Customer Team Leader Opportunity at Co-op

This Customer Team Leader position at Co-op presents an exciting opportunity for individuals looking to step into a leadership role within a values-driven organisation. For those seeking to develop their management skills and contribute to a community-focused business, this role offers a clear path for growth.

Advantages for Potential Candidates:

• Career Development & Support: Co-op explicitly offers "dedicated support to help you grow your career," including full, paid training. This is a significant advantage for candidates new to leadership roles or looking to enhance their existing skills.
• Attractive Benefits Package: The role comes with a generous array of benefits, including 36 days of holiday (pro-rata), a competitive pension scheme with substantial employer contributions (up to 10%), virtual healthcare services for you and your family, and a substantial 30% discount on all Co-op products.
• Emphasis on Wellbeing: Co-op's commitment to employee wellbeing is highlighted, with support for physical, mental, and financial health, alongside market-leading policies for life events. This demonstrates a company culture that genuinely cares for its employees.
• Leadership & Team Development: You will have the chance to coach and supervise Customer Team Members, deputise for the Store Manager, and play a key role in implementing new products and services. This is an excellent platform to hone your people management and operational leadership abilities.
• Flexible Work Arrangements: While shifts are varied, including early mornings, afternoons, late evenings, and weekends, the opportunity for "regular overtime" suggests a potential to increase hours and earnings. Rotas are shared three weeks in advance and accessible via mobile.
• Values-Driven Organisation: Co-op's long-standing commitment to fairness and community involvement offers a sense of purpose beyond the day-to-day operations, which can be highly rewarding for employees.
• Inclusive Workplace: The company actively promotes diversity and inclusion, with a commitment to making reasonable adjustments in the recruitment process for candidates with disabilities.

Key Considerations for Candidates:

• Age Requirement: Candidates must be 18 or over due to the need to authorise age-related sales.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings, late evenings, and weekends. It's crucial to assess your ability to accommodate these flexible hours, as discussed during the interview.
• Part-Time Contract with Overtime Potential: The base contract is for 16 hours per week. While regular overtime is mentioned, candidates should clarify expectations regarding consistent overtime availability and its impact on their overall working hours and income.
• Hands-On Role: This position requires a balance between leadership and operational tasks, such as re-stocking shelves and cleaning. Candidates should be comfortable with a practical, "roll up your sleeves" approach to work.
• Application Process: The application does not require a CV and can be completed via a mobile device, followed by two online assessments taking approximately 20 minutes.

In summary, the Customer Team Leader role at Co-op is well-suited for ambitious individuals eager to gain practical leadership experience in a supportive and ethically-minded environment. The comprehensive benefits package and commitment to employee development make this a compelling opportunity for career progression within the retail sector.