Customer Team Member reference: 1059200

Discover a Rewarding Opportunity as a Customer Team Member at Co-op

Are you seeking a dynamic and fulfilling role where you can make a real difference in your community and grow your career? The Co-op in Blacks Head, Hugh Street, Stoke on Trent, is actively seeking dedicated Customer Team Members to join their friendly and customer-focused team. This is more than just a job; it's an opportunity to be part of an organisation with a rich history of fairness and community support, offering a comprehensive benefits package and excellent avenues for personal development.

Key Advantages for Aspiring Candidates:

• Generous Compensation and Benefits: Earn a competitive rate of £12.60 per hour, with the potential for regular overtime to boost your earnings. Beyond the hourly wage, Co-op offers an impressive array of benefits designed to support your well-being and financial health. These include:
  • 31 days of holiday (pro-rata for part-time roles), providing ample time for rest and rejuvenation.
  • A robust pension scheme with up to a 10% Co-op contribution, ensuring a secure financial future.
  • Access to virtual healthcare services for you and your family, offering peace of mind and convenient access to medical support.
  • A fantastic 30% discount on all Co-op products in-store, allowing you to enjoy quality goods at a reduced price.
  • Access to Wagestream, a money management app for early access to earned pay.
  • A 24/7 employee assistance service for immediate support when you need it.
• Structured Training and Career Growth: Co-op is committed to your professional development. You will receive full, paid training, equipping you with the skills and knowledge necessary to excel in your role. The organisation emphasizes support for your personal development and career progression, making this an excellent stepping stone for those looking to advance within the retail sector.
• Flexible Working and Work-Life Balance: This part-time role offers a consistent 16 hours per week with the potential for regular overtime, providing a good balance for those seeking supplementary income or a manageable workload. The working pattern involves two shifts per week within the in-store bakery, typically between 06:00 and 14:30. Rotas are shared three weeks in advance and are accessible via mobile, aiding in planning and reducing uncertainty.
• Engaging and Varied Work: As a Customer Team Member, you'll be involved in a variety of tasks that keep the role interesting. This includes providing excellent customer service on tills and the shop floor, working in the in-store bakery, restocking shelves, maintaining store cleanliness, and championing Co-op products and Membership. You'll also have the opportunity to support new product launches and community initiatives.
• A Values-Driven Organisation: Co-op has a long-standing commitment to fairness, community, and colleague well-being. Joining Co-op means becoming part of a company that actively supports your physical, mental, and financial health, with market-leading policies to assist during life events. This ethos creates a supportive and inclusive work environment.
• Simplified Application Process: You can apply for this role directly from your mobile device, and no CV is needed, making the application process accessible and straightforward.

Key Considerations for Your Career Path:

• Age Requirement: As the role may involve working before 6 am or after 10 pm, applicants must be aged 18 or over.
• Work Pattern and Location: The role is based at the Blacks Head store in Stoke on Trent. The working hours and shifts, while flexible in terms of timing within the designated window, will require a commitment to the specified working pattern.
• Embracing a Customer-Centric Approach: Success in this role hinges on a genuine care for customer needs and excellent people skills. A positive attitude towards problem-solving and adaptability to change will be highly beneficial.
• Contribution to the Community: Co-op actively engages with its local communities. Candidates who are passionate about supporting local initiatives will find this aspect of the role particularly rewarding.
• Commitment to Inclusivity: Co-op is dedicated to building diverse teams and fostering an inclusive workplace. They welcome applications from all individuals and offer reasonable adjustments during the recruitment process for candidates with disabilities, participating in the Disability Confident scheme.

This Customer Team Member position at Co-op presents a compelling opportunity for individuals seeking stable part-time employment with excellent benefits, a supportive work environment, and clear pathways for development. If you are a proactive, customer-focused individual with a desire to contribute to a values-driven organisation, this role could be an excellent fit for your career aspirations.