Discover a Rewarding Career as a Customer Team Member with Co-op

Are you seeking a role that offers a strong sense of community, excellent benefits, and a genuine commitment to colleague wellbeing? This Customer Team Member position at Co-op, located in Musselburgh, presents a fantastic opportunity for individuals looking to build a stable and fulfilling career within a respected organization. If you're passionate about customer service and thrive in a team environment, this role could be your next career step.

Key Advantages for Potential Candidates:

• Exceptional Benefits Package: Co-op stands out with an impressive array of benefits designed to support you both personally and professionally. This includes a generous 31 days of holiday (pro-rata for part-time roles), a competitive pension scheme with up to 10% employer contributions, and access to vital virtual healthcare services for you and your family.
• Financial Wellbeing Support: Take advantage of "Stream," a unique money management app that allows you to access a percentage of your earned pay as you go, providing valuable flexibility.
• Generous Staff Discount: Enjoy a significant 30% discount on all Co-op products in-store, and an additional 10% discount on other brands. This is a fantastic perk that adds tangible value to your earnings.
• Comprehensive Paid Training: Co-op invests in its people by providing full, paid training. This ensures you'll be well-equipped with the skills and knowledge needed to excel in your role and feel confident from day one.
• Commitment to Wellbeing: Co-op's dedication to colleague wellbeing is evident in their market-leading policies addressing life events and a 24/7 employee assistance service. This demonstrates a proactive approach to supporting your physical, mental, and financial health.
• Career Development Opportunities: Beyond initial training, Co-op offers dedicated support for your personal development and career progression, encouraging growth within the company.
• Work-Life Balance Focus: With rotas shared three weeks in advance and accessible via your mobile, Co-op aims to provide predictability and enable better planning for your personal life.
• Inclusive and Diverse Workplace: Co-op actively fosters an inclusive environment where diversity is celebrated. They welcome applications from all backgrounds and are committed to supporting candidates with disabilities through their recruitment process, including the Disability Confident scheme.

Key Considerations for Your Career Path:

• Flexible Working Hours: This is a part-time, permanent contract requiring 16 hours per week, with the potential for regular overtime. The working pattern involves varied shifts between Thursday and Sunday, including early mornings and late evenings. While this offers flexibility, candidates should assess how these shifts align with their personal commitments and career aspirations. Detailed discussions about specific shift patterns will occur at the interview stage.
• Varied Responsibilities: As a Customer Team Member, your role will extend beyond till operations. You'll be involved in customer service on the shop floor, re-stocking shelves, maintaining store cleanliness, and supporting community initiatives. Candidates who enjoy a dynamic work environment with a variety of tasks will thrive here.
• Customer-Centric Approach: A genuine care for customer needs and excellent interpersonal skills are paramount. The ability to build positive relationships with both customers and colleagues is essential for success in this role and for contributing to the team's positive atmosphere.
• Adaptability and Problem-Solving: The role requires a positive approach to change and the ability to problem-solve effectively. Co-op values colleagues who can adapt to new products, services, and operational adjustments, contributing to a collaborative learning environment.
• Application Process: The application is designed for ease of use, with the ability to apply via mobile device without a CV. Be prepared to complete two online assessments as part of the initial application, which should take approximately 20 minutes.

This Customer Team Member role at Co-op is an excellent entry point or continuation for a career focused on service, community, and employee welfare. By offering a comprehensive benefits package, ongoing support, and a clear commitment to its people, Co-op provides a stable and rewarding environment for its colleagues. If you are a proactive, customer-focused individual with a desire to be part of a supportive team, this opportunity is certainly worth exploring.