Customer Team Member reference: 1061788

Customer Team Member Opportunity in Bala

Are you seeking a part-time role that offers a supportive environment, valuable benefits, and the chance to genuinely connect with your community? This Customer Team Member position at Co-op in Bala presents a fantastic opportunity for individuals looking to build a career path grounded in customer service and community engagement.

What to Expect:

As a Customer Team Member, you will be at the forefront of the Co-op experience, dedicated to providing excellent service to customers. Your responsibilities will span various store operations, including:

• Delivering friendly and thoughtful service to customers at the tills and on the shop floor.
• Assisting customers with queries and promoting Co-op products and Membership.
• Collaborating with your team to ensure a positive shopping experience for everyone.
• Maintaining store standards, including restocking shelves, ensuring accurate pricing and dates, and upholding cleanliness.
• Supporting the introduction of new products and services.
• Contributing to the local community through various activities and events.

Key Advantages for Candidates:

This role offers a compelling package of benefits and support, making it an attractive prospect for career development:

• Generous Holiday Entitlement: Enjoy 31 days of holiday per year (pro-rata for part-time colleagues), allowing for a healthy work-life balance.
• Comprehensive Pension Scheme: Benefit from a pension plan with up to a 10% employer contribution, contributing to your long-term financial security.
• Exceptional Staff Discount: Receive a 30% discount on all Co-op products in-store, along with 10% discounts on other brands, offering significant savings.
• Wellbeing Support: Access virtual healthcare services for you and your family, including GP appointments, mental health support, and more. A 24/7 employee assistance service is also available.
• Financial Wellbeing: Utilize "Stream," a money management app, allowing you to access a percentage of your earned pay before your payday.
• Full Paid Training & Development: Co-op provides comprehensive, paid training and dedicated support for your personal development and career progression, ensuring you have the skills and confidence to excel.
• Work-Life Balance Support: Rotas are shared three weeks in advance and accessible via mobile, aiding in better personal planning.
• Market-Leading Policies: Co-op demonstrates a strong commitment to supporting colleagues through significant life events with progressive policies.
• Inclusive and Supportive Culture: Become part of a company that values diversity and inclusion, fostering a workplace where everyone can belong and thrive.

Important Considerations for Your Career Path:

To thrive in this role and for it to be a stepping stone in your career, consider the following:

• Flexibility is Key: The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends. A genuine flexibility to accommodate these shifts is essential.
• Customer-Centric Mindset: A true care for the needs of customers and members is paramount. Your ability to build positive relationships and provide exceptional service will be crucial for success.
• Team Collaboration: The role emphasizes working together. A positive approach to problem-solving and supporting colleagues will be highly valued.
• Adaptability: Be prepared for a dynamic environment, embracing change and contributing to a smooth introduction of new products and services.
• Community Engagement: If you have a desire to be involved and make a positive impact within your local community, this role offers that opportunity.

This Customer Team Member position at Co-op in Bala is more than just a job; it's an invitation to join a forward-thinking organisation that prioritizes its people and communities. It offers a solid foundation for a career in customer service and retail, with ample opportunities for growth and development.