Lead HR & Payroll Functional Analyst

## Career Opportunity: Lead HR & Payroll Functional Analyst at Capita Public Service This is an exciting opportunity for a seasoned HR and Payroll Functional Analyst to make a significant impact within Capita Public Service. If you're passionate about shaping service delivery and user experience in transformative projects, this role could be your next career leap.

What the Role Entails:

As a Lead HR & Payroll Services Functional Analyst, you will be at the forefront of designing and implementing critical HR and Payroll services for a major strategic client program. This is a multi-phase transformation initiative, offering a chance to truly influence the quality and user-centricity of the services delivered.

• Service Blueprint & Operating Model Leadership: You will lead the creation of the Capita Service Blueprint and High-Level Operating Model for HR & Payroll. This involves deep engagement in defining how services will operate end-to-end.
• Client & SME Collaboration: A key aspect of this role is facilitating workshops with clients and subject matter experts (SMEs). Your ability to integrate diverse service elements and resolve design conflicts will be crucial for success.
• Detailed Service Design: You'll be responsible for developing detailed service designs, with a strong emphasis on user experience and operational excellence. This includes providing essential input to training and testing teams to ensure seamless alignment with established procedures.
• Stakeholder Management: Presenting service design updates in End-User Forums and fostering stakeholder consensus will be integral to gaining buy-in and driving progress.
• Cross-Functional Engagement: Participating in daily stand-ups and cross-functional meetings will ensure service design issues are identified and resolved promptly.
• Validation & Transition: Leading Payroll Parallel Run exercises to validate service readiness and overseeing service transition planning and execution, including critical dress rehearsals and live cutover, are key responsibilities.
• Post-Launch Support: You will also play a vital role in supporting the operational rollout and resolving any service-related issues during the early stages of service life.

Advantages for Candidates:

• Shaping Transformation: This role offers a unique opportunity to be a key architect in a large-scale, strategic transformation. You won't just be implementing; you'll be designing the future of HR and Payroll service delivery.
• Leadership Experience: You'll have the chance to lead a team of Functional Analysts & SMEs, honing your leadership and team management skills in a high-impact environment.
• User-Centric Focus: The emphasis on user experience means your work will directly contribute to making services more intuitive and efficient for end-users.
• Career Growth at Capita: Capita is committed to employee development, offering exciting opportunities to expand your skills, explore new career paths, and advance within a diverse and talented network of professionals.
• Home-Based Flexibility: The role is home-based, offering excellent work-life balance and flexibility.
• Comprehensive Benefits Package: A competitive salary of up to £72,500, along with a generous holiday allowance, pension scheme, life assurance, and various voluntary benefits designed to suit your lifestyle.
• Commitment to Diversity & Inclusion: Capita actively fosters an inclusive environment and encourages applications from diverse backgrounds, with specific welcome for individuals who identify as female or from Black, Asian, and other ethnic minority backgrounds, particularly in leadership roles.

Key Considerations for Your Career Path:

• Extensive HR & Payroll Service Design Experience: This role is for individuals with a proven track record in leading the design and implementation of HR & Payroll services, particularly within shared service environments.
• Enterprise-Wide Service Design: A strong background in designing services across people, process, technology, and data is essential.
• Client-Facing Program Experience: Experience in delivering complex, multi-party, client-facing programs is a must.
• Methodology Familiarity: Knowledge of Government Digital Service (GDS) methodology and the service lifecycle will be advantageous.
• ERP and Technical Acumen: Familiarity with ERP platforms and aligning technical solutions is important for minimizing bespoke development and ensuring smooth integration.
• Testing and Transition Expertise: Proven experience in service transition planning, execution, risk mitigation, and leading hypercare and support strategies will be critical.
• Strategic Thinking: A strategic and commercial mindset, coupled with strong problem-solving abilities, will be key to navigating the complexities of this transformation.
• Desirable Skills: Experience with Oracle Fusion ERP, user experience-based service design, and familiarity with WCAG 2.2 accessibility standards can provide an additional edge.

If you are ready to lead a high-impact program and contribute to shaping the future of HR & Payroll service delivery, this role at Capita Public Service offers a compelling platform for your professional growth.