Television Licence Field Officer reference: 10116050

This review provides an insightful look into the Television Licence Field Officer position, aimed at helping prospective candidates understand the nuances of this role and how it can fit into their career trajectory.

The role of a Television Licence Field Officer presents a unique opportunity for individuals seeking a dynamic, customer-facing position that combines field operations with administrative responsibilities. If you are someone who thrives on independence, enjoys interacting with people from diverse backgrounds, and possesses strong communication and problem-solving skills, this role could be an excellent fit for your career aspirations.

Key Advantages for Candidates:

• Competitive Compensation & Benefits: The position offers an attractive annual salary of £31,650. Beyond the base salary, candidates benefit from a choice between a company car with personal use or a £3700 annual car allowance, paid monthly, which significantly reduces personal vehicle expenses. Furthermore, a comprehensive mileage allowance, paid from home to home and in line with HMRC rates, ensures you are compensated for all travel related to your work.
• Work-Life Balance & Flexibility: With a 36.5-hour work week and a potential for a four-day working week, this role offers a commendable level of flexibility. Being home-based provides the autonomy to manage your schedule effectively, with the advantage of spending your working hours within your local community in and around the Stevenage area (ideally SG1 postcode).
• Comprehensive Training & Development: A robust four-week training program, including virtual classroom sessions and hands-on field training with experienced professionals, ensures you are well-equipped for the role. This investment in your development includes learning effective customer interaction, technology usage, and policy adherence.
• Career Progression: The organization fosters a supportive environment for growth. With ongoing support from management and a coaching team, there are clear pathways for career progression, whether you aspire to move into a management role or explore opportunities within the wider business.
• Meaningful Contribution: You will play a vital role in ensuring community compliance with legislation while also helping individuals understand and access payment options that suit their circumstances. This aspect of the role allows for making a tangible, positive impact.
• Supportive Work Environment: The role emphasizes a supportive network of colleagues and a commitment to diversity and inclusion. Employee network groups are available, fostering connection and learning.

Key Considerations for Candidates:

• Full UK Driving Licence Essential: A prerequisite for this role is holding a valid full UK Driving Licence, as the position involves extensive travel to customer addresses.
• Physical Mobility Required: The nature of the job requires you to be physically mobile to conduct door-to-door visits throughout the day.
• Strong Interpersonal Skills: Success in this role hinges on excellent verbal and written communication skills, coupled with strong interpersonal abilities. While prior experience in a similar field is not mandatory, a background in customer service, retail, sales, or the Armed Forces can be advantageous.
• Handling Challenging Situations: The role involves engaging with individuals who may not initially be compliant. You will need to be adept at listening, explaining legislation, and navigating potentially sensitive conversations with tact and professionalism. This may also involve providing evidence in court for prosecution cases.
• Administrative Duties: Accurate recording of visit details and completing daily timesheets via a handheld device are crucial components of the role.

In conclusion, the Television Licence Field Officer position offers a compelling blend of autonomy, employee support, and career development. It is an ideal opportunity for individuals who are motivated by helping others, enjoy an active role, and possess strong communication and organizational skills. If you are looking to contribute to a well-established organization with a clear commitment to its people and the community, this role merits serious consideration in your career planning.