Lead Service Designer, Co-operative Group

Lead Service Designer - A Purpose-Driven Opportunity at Co-op

This 12-month fixed-term contract position for a Lead Service Designer presents a compelling opportunity for experienced professionals seeking to make a tangible impact within a values-driven organisation. Based in Manchester city centre with a hybrid working model, this role offers a competitive salary of up to £60,000, complemented by a comprehensive benefits package.

Key Advantages for Aspiring Candidates:

• Purposeful Work: At Co-op, you'll be instrumental in creating digital products and services that directly benefit members, customers, and communities. This role offers the chance to align your professional expertise with a strong social purpose.
• Strategic Influence: As a Lead Service Designer, you will shape the end-to-end service experience, ensuring inclusivity and accessibility. Your contributions will directly influence the creation of fairer and more effective user journeys.
• Collaborative Environment: You'll work closely with product teams, user researchers, and fellow design colleagues, fostering a collaborative and supportive atmosphere. The role also emphasizes building a thriving service design community across the wider business.
• Mentorship and Growth: The position requires a track record of mentoring and coaching other designers, offering a valuable opportunity to develop your leadership and teaching skills.
• Comprehensive Benefits: Beyond the salary, Co-op offers an attractive benefits package including generous holiday entitlement, a strong pension scheme, product discounts, and extensive well-being support.
• Flexibility and Inclusivity: Co-op is committed to flexible working and building diverse, inclusive teams. They actively encourage applications from individuals who may require adjustments to their working arrangements and welcome candidates from all backgrounds.

Key Considerations for Your Career Path:

• Fixed-Term Contract: This is a 12-month fixed-term contract, ideal for individuals seeking to contribute significantly to a project or gain specific experience within a new environment for a defined period.
• Agile Experience Essential: Candidates will need demonstrable experience in agile, multi-disciplinary environments, indicating a need for adaptability and collaborative working within fast-paced project structures.
• Data-Informed Approach: The role emphasizes a data-informed approach to service design. Candidates should be comfortable leveraging measurement frameworks and research to understand user behaviour and assess service impact.
• Communication and Influence: The ability to simplify complex information and build strong relationships to influence and challenge inclusively is a core requirement, essential for cross-functional collaboration.

This Lead Service Designer role at Co-op is more than just a job; it's an invitation to join a movement dedicated to making a positive difference. If you are a seasoned Service Designer passionate about user-centric design, collaboration, and purpose-driven work, this opportunity could be an excellent next step in your career.