Service Analyst - CLS

Service Analyst Opportunity at Co-op Legal Services: A Deep Dive for Career Advancement

Are you a driven individual with a passion for optimizing IT services and a keen eye for detail? Co-op Legal Services is seeking a Service Analyst to join their dynamic Technology team in Manchester city centre. This is a compelling opportunity for professionals looking to make a tangible impact within a purpose-driven organization while advancing their career in service management. The role offers a competitive salary and a comprehensive benefits package, reflecting Co-op's commitment to its employees.

Key Advantages for Aspiring Candidates:

• Meaningful Work with Purpose: At Co-op, you'll be part of a commercial organization with a mission that extends beyond profit. This Service Analyst role offers the chance to contribute to building a stronger Co-op and supporting communities, providing a deep sense of job satisfaction.
• Hybrid Working Flexibility: Embrace a modern work-life balance with Co-op's hybrid working model. This approach allows for a blend of home-based flexibility and in-office collaboration, fostering productivity and employee well-being.
• Professional Development and Growth: The position comes with excellent benefits, including dedicated coaching, training, and support. This is an ideal environment for individuals eager to hone their service management skills, expand their technical expertise, and learn from experienced professionals.
• Exposure to Enterprise-Class Systems: You'll gain valuable experience working with complex ITIL processes and adapting them to meet the needs of Co-op Legal Services' tools, products, and enterprise-class systems. This exposure is crucial for career progression in the IT service management field.
• Impactful Role in Service Delivery: As a Service Analyst, you will be instrumental in delivering a high level of service management. Your contributions will directly influence incident, change, and problem management, ensuring smooth operations and continuous improvement.
• Comprehensive Benefits Package: Beyond a competitive salary (ranging from £35,000 – £38,000), candidates can expect private healthcare, a strong pension scheme with up to 10% employer contributions, an annual incentive scheme, generous holiday entitlement, and employee discounts.

Key Considerations for Your Career Path:

• Service Management Expertise: While ITIL or VeriSM certifications are not mandatory, a strong understanding of service management principles and a proactive desire to create, amend, or improve existing processes will be highly beneficial. This role is perfect for those who enjoy identifying and implementing efficiencies.
• Technical Acumen and Problem-Solving: Candidates should possess some experience in IT, cloud technology, or digital teams, coupled with excellent problem-solving and analytical abilities. The ability to troubleshoot and resolve issues, or effectively escalate them, is paramount.
• Customer-Centric Approach: A strong customer focus and excellent communication skills are essential, as you'll be engaging with Co-op Legal Services colleagues to understand and optimize operational requirements. A background in customer service will be a distinct advantage.
• Adaptability and Collaboration: The role involves working in a fast-paced, complex environment. The ability to manage multiple tasks and competing priorities independently and as part of a team, ideally within an agile framework, is crucial.
• On-Call Commitment: Be prepared to contribute to a 24/7 on-call technical support rota. This is a standard aspect of service management roles and demonstrates a commitment to ensuring business continuity.
• Continuous Improvement Mindset: This position thrives on a proactive approach to continuous service improvement. Candidates who are passionate about identifying opportunities for performance efficiency and cost optimization will find this role particularly rewarding.

For individuals seeking to build a robust career in IT service management within a supportive and purpose-driven environment, this Service Analyst role at Co-op Legal Services presents a significant opportunity. The blend of challenging work, professional development, and a strong benefits package makes it an attractive prospect for motivated candidates.