Technical Account Manager, RELX Group

This review offers insights into the Technical Account Manager position at LexisNexis Risk Solutions, aimed at guiding potential candidates through this compelling career opportunity. LexisNexis Risk Solutions is a prominent player in the risk assessment industry, providing crucial solutions that empower businesses to enhance revenue, optimize operations, and elevate customer experiences. Their offerings are vital in areas such as Anti-Money Laundering (AML), identity verification, fraud mitigation, and customer data management.

The role of a Technical Account Manager is integral to the Premier Support Team, specifically supporting the Bridger Insight product. Bridger Insight is a leading global screening tool utilized by over 3,000 customers to facilitate customer screening, due diligence, and AML compliance. It integrates a comprehensive World Compliance Database that includes sanctions, PEPs, adverse media, and state-owned entities, making it a powerful tool for regulatory adherence.

Key Advantages for Candidates:

• Impactful Role: As a Technical Account Manager, you will be a cornerstone of customer satisfaction, acting as the primary technical liaison. Your expertise will directly influence how clients leverage LexisNexis solutions to achieve their business objectives.
• Growth and Development: This position offers substantial opportunities for professional growth. You'll gain in-depth knowledge of leading risk management products and engage with diverse technical and business challenges, fostering continuous learning. LexisNexis also provides extensive learning and development resources to support your career progression.
• Strategic Client Engagement: The role involves partnering with clients to understand their unique needs, assess their risks, and recommend optimal software and process solutions. This consultative approach allows you to act as a trusted advisor, contributing strategically to client success.
• Cross-Functional Collaboration: You will collaborate closely with various internal teams, ensuring a unified and seamless client experience. This exposure to different departments provides a holistic understanding of the business.
• Problem-Solving and Expertise: This position demands the ability to solve complex technical issues, requiring in-depth research and analysis. You will develop strong technical and product knowledge, becoming a go-to expert for both technical and non-technical audiences.
• Comprehensive Benefits: LexisNexis offers a robust benefits package designed to support employee well-being and financial security, including generous holiday allowance, health screening, private medical benefits, life assurance, a competitive pension scheme, share options, and various wellness programs.
• Commitment to Diversity and Inclusion: LexisNexis is dedicated to providing a fair and accessible hiring process and fostering an inclusive workplace, as evidenced by their commitment to equal opportunity employment.

Key Considerations for Candidates:

• Client-Facing Demands: The role is inherently client-centric, requiring excellent customer service skills and the ability to build and maintain strong professional relationships. Candidates should thrive in direct client interaction.
• Technical Acumen: A strong foundation in technical support and the ability to analyze and resolve complex technical issues are essential. While deep product-specific knowledge will be developed, a solid technical aptitude is a prerequisite.
• Communication Proficiency: Exceptional verbal and written communication skills are paramount for effectively conveying technical information and business recommendations to diverse audiences.
• Problem Resolution and Ownership: The role requires owning incident SLAs, performing root-cause analysis, and proactively managing escalations. Candidates should be comfortable taking initiative and driving issues to resolution.
• Adaptability: The dynamic nature of risk management and technology requires a willingness to adapt to evolving client needs and product updates.

In summary, the Technical Account Manager role at LexisNexis Risk Solutions presents a significant opportunity for individuals passionate about customer success, technical problem-solving, and contributing to a leading risk management organization. It offers a chance to develop expertise, build strong client relationships, and grow within a supportive and well-resourced company.