Workplace Propositions - Senior Manager Customer Outcomes and Data

## Senior Manager, Customer Outcomes & Data: A Strategic Leadership Opportunity

This Senior Manager position within the Workplace Proposition team presents a compelling opportunity for experienced professionals seeking to drive meaningful impact in customer outcomes and data strategy. Based in Edinburgh, this full-time role offers a competitive salary range of £76,194 - £89,640 and embraces a hybrid working model, allowing for a blend of office-based collaboration and remote flexibility.

If you are a passionate advocate for customer centricity, possess a strong analytical mindset, and thrive in a dynamic leadership environment, this role is designed to leverage your expertise.

• Strategic Influence: This role offers a significant opportunity to shape customer outcomes and data governance within a major financial institution. You will be instrumental in ensuring regulatory compliance, particularly with the Consumer Duty, and in managing critical governance committees.
• Leadership and Development: You will lead and mentor a team of specialists, fostering a culture of innovation and data excellence. This is an ideal platform to hone your people management skills and contribute to the development of future talent.
• Data-Driven Impact: The position places a strong emphasis on using data and insight to drive actionable improvements. You will be responsible for evolving the data environment, ensuring robust reporting, and translating complex data into clear strategies for enhanced customer experiences.
• Flexible Working: Lloyds Banking Group is committed to supporting flexible working. This role offers flexibility in working hours and a hybrid model, providing a balance between professional demands and personal well-being.
• Career Growth within a Reputable Organisation: Joining Lloyds Banking Group offers substantial opportunities for learning, growth, and development. As a forward-thinking institution investing heavily in people, data, and technology, you will be part of a transformation journey with ample scope for career progression.
• Comprehensive Benefits: The role comes with a generous benefits package, including a significant pension contribution, annual performance-related bonus, share schemes, adaptable lifestyle benefits, ample holiday allowance, and robust wellbeing and parental leave policies.

• Customer-Centricity and Regulatory Focus: A deep understanding and passion for ensuring good customer and member outcomes is paramount. This includes a strong grasp of regulatory requirements like the Consumer Duty and a proactive approach to managing customer journeys and product lifecycles.
• Data and Insight Proficiency: Success in this role hinges on your ability to interpret, utilize, and champion the use of data. You should be comfortable in defining data requirements, understanding data infrastructure, and translating data insights into strategic decisions.
• Collaboration and Stakeholder Management: The position requires strong collaboration skills to engage effectively with peers, senior leadership, and risk partners. You will be a key liaison for governance committees and trustee reporting, demanding excellent communication and interpersonal abilities.
• Prioritization and Team Management: The ability to effectively prioritize multiple, potentially competing, demands and delegate tasks efficiently to your team will be crucial for success. Experience in mentoring and retaining talent is highly valued.
• Commitment to Values: Lloyds Banking Group emphasizes a "We not Me" culture, valuing collaboration, care, and continuous improvement. Demonstrating these values will be key to integrating successfully and making a significant contribution.

This Senior Manager role offers a strategic and impactful career move for individuals passionate about enhancing customer outcomes through data-driven leadership. If you are ready to contribute to the evolution of financial services and make a tangible difference, this opportunity is well worth exploring.