Christmas Customer Assistant - Food - Arnison Centre Durham reference: 6216008690

Discover Your Opportunity as a Customer Assistant at M&S Foods

Are you passionate about delivering exceptional customer experiences and have a keen interest in high-quality food products? Marks & Spencer is seeking dedicated individuals to join their Foods team as a Customer Assistant. This role offers a dynamic retail environment where you can become a true ambassador for the M&S brand, making a tangible impact on customer satisfaction.

What's in it for You? Key Advantages for Candidates:

• Brand Ambassadorship: Be at the forefront of promoting M&S's renowned food products, from everyday essentials to exciting new offerings. You'll have the opportunity to develop deep product knowledge and share your enthusiasm with customers.
• Customer-Centric Role: This position places a strong emphasis on delivering "remarkable service." You'll play a crucial role in making every customer feel valued, directly contributing to the positive reputation of M&S.
• Digital Integration: M&S is embracing a digital future. You'll gain experience utilizing in-store digital tools and customer-facing apps like the Sparks App, enhancing your digital literacy and efficiency in a retail setting.
• Team Collaboration & Inclusivity: Become part of a team that values collaboration and fostering an inclusive store environment. You'll have the chance to support colleagues and contribute positively to the local community.
• Adaptability & Growth: The retail landscape is constantly evolving. This role encourages flexibility, allowing you to work across different areas of the store and develop a versatile skillset, preparing you for future career advancements.
• Career Development: M&S is committed to developing its employees. You will receive training to master digital tools and communication channels, equipping you with valuable skills for your career.

Key Considerations for Your Career Path:

• Work Pattern & Flexibility: The role involves a specific, rotating work pattern across two weeks, including some late-night shifts. It's important to review the outlined schedule to ensure it aligns with your personal commitments and career aspirations.
• Unsocial Hours Premium: A premium rate is offered for hours worked between 22:00 and 06:00, providing an additional incentive for late-night contributions.
• Age Requirement: Due to the late-night working hours, candidates must be 18 years or older to be considered for this position. This is a compliance measure to ensure the safety and well-being of all team members.
• Proactive & Hard-Working Ethos: The role requires a proactive and "roll-up-your-sleeves" attitude. Success will depend on your willingness to go above and beyond to meet customer needs and store objectives.
• Product Knowledge Development: While passion for M&S food is a great starting point, you'll be expected to build and maintain expert product knowledge to effectively serve and recommend.
• Sales Target Focus: You'll be expected to monitor and contribute to achieving daily sales targets and promotional opportunities, requiring a results-oriented approach.

This Customer Assistant position at M&S Foods is more than just a job; it's an opportunity to be part of a forward-thinking retail organization that values its people and customers. If you're ready to embrace a challenging yet rewarding role, and you're passionate about delivering excellent service, this could be the perfect step in your retail career journey.