Christmas Customer Assistant - InStore Bakery - Dumfries

Embark on a fulfilling career journey as a Customer Assistant in the vibrant Bakery department at M&S. This role offers a unique opportunity to blend your passion for delicious baked goods with exceptional customer service, making a tangible impact on the M&S shopping experience.

At M&S, we believe in empowering our team members to become brand ambassadors. If you have a love for all things baking and possess a deep understanding of bakery products, you'll find yourself in an environment that encourages fresh perspectives and celebrates your expertise.

Key Advantages for Candidates:

• Be a Product Champion: This role allows you to deeply engage with and promote high-quality bakery products, a rewarding experience for anyone passionate about food.
• Customer-Centric Focus: You'll be instrumental in ensuring every customer feels valued through remarkable service, directly contributing to their positive shopping experience.
• Embrace Digital Innovation: M&S is at the forefront of digital retail. You'll gain valuable experience utilizing digital tools like the Sparks App to enhance customer satisfaction and operational efficiency.
• Develop Essential Retail Skills: This position cultivates a strong work ethic, attention to detail, and the ability to manage your workload effectively, all while upholding stringent food safety and hygiene standards.
• Foster Inclusivity and Teamwork: Contribute to a positive and inclusive store environment, working collaboratively with colleagues and building strong relationships.
• Adaptability and Flexibility: The retail landscape is dynamic. This role will hone your ability to adapt to changing demands and seamlessly work across different store areas.
• Invest in Your Growth: M&S provides training to equip you with the skills and knowledge necessary to excel, including mastering digital tools and communication channels.
• Flexible Working: M&S is committed to offering flexible working arrangements, understanding the importance of work-life balance.

Key Considerations for Your Career Path:

• Work Schedule: The specified work pattern includes shifts from Sunday 07:30-14:00 and Wednesday to Friday from 12:00-16:00. Candidates should ensure this schedule aligns with their availability and career goals.
• Age Requirement: Due to the use of specialist cutting equipment, this role requires candidates to be 18 years of age or older. This is a non-negotiable health and safety requirement.
• Proactive Engagement: Success in this role relies on being proactive in engaging with customers, understanding their needs, and recommending products. A naturally customer-focused and outgoing personality will thrive here.
• Efficiency and Standards: The expectation is to work hard and go above and beyond, maintaining high standards of efficiency, food safety, and hygiene. Candidates comfortable with a fast-paced environment and a commitment to quality will be well-suited.
• Continuous Improvement: You'll play a part in providing feedback on customer experiences, contributing to the ongoing improvement of the business. A willingness to learn and act on feedback is essential.

M&S is a forward-thinking retailer committed to a greener, speedier, and more inspiring digital future. This role presents an excellent opportunity to be part of this transformation, make an immediate impact, and contribute to a trusted and admired brand. If you are ready to embrace these opportunities and align with M&S's inclusive culture, this could be the perfect step in your career.