Contact Centre Team Manager, Aon

Opportunity Spotlight: Contact Centre Team Manager at Aon, Sheffield

For professionals seeking a leadership role within a dynamic contact centre environment, this Contact Centre Team Manager position at Aon in Sheffield presents a compelling opportunity. Aon, a global leader in the business of better decisions, offers a chance to contribute to shaping decisions that protect and enrich lives worldwide.

This role is ideal for individuals who champion colleague engagement and development as drivers of productivity, and who are dedicated to achieving excellent customer satisfaction and service level agreements. The Sheffield-based contact centre operates Monday to Friday with no evening work, and importantly, offers a hybrid working model, blending the benefits of in-office collaboration with the flexibility of remote work.

Key Advantages for Aspiring Candidates:

• Career Growth and Development: Aon emphasizes a continuous learning culture. You will be provided with full training and support, allowing you to enhance existing skills and acquire new ones. This is a role where your potential can be nurtured, and you are encouraged to learn, share, and grow.
• Meaningful Impact: At Aon, you'll be part of an organization that empowers economic and human possibility. Your work as a Team Manager will directly contribute to achieving these broader goals, making a tangible difference.
• Supportive and Inclusive Culture: Aon is committed to an inclusive workplace where colleagues feel empowered to be their authentic selves. The company values trust, collaboration, and mutual success, fostering a strong sense of "Aon United."
• Flexible Working Environment: The hybrid working model is designed to offer both structure and flexibility. While a minimum of 2-3 days per week in the Sheffield office is expected to support collaboration, development, and training, the option to work from home provides valuable work-life balance.
• Work-Life Balance: The standard Monday to Friday operating hours with no evenings are a significant benefit, allowing for a more predictable and balanced personal life. Additionally, Aon offers two "Global Wellbeing Days" annually to encourage personal focus.
• Leadership and Influence: This role provides a platform to own and drive performance management, develop resource plans, manage recruitment, and oversee quality control. You will have the opportunity to positively influence team members and build strong relationships with key stakeholders.

Key Considerations for Your Career Path:

• People Management Expertise: A strong foundation in people management is essential. You'll be responsible for motivating, developing, and holding your team accountable for performance and adherence to standards.
• Performance and Data Analysis: Success in this role requires a keen eye for detail in analyzing team output, identifying trends, and implementing solutions to improve efficiency and quality.
• Communication and Stakeholder Management: Excellent written and verbal communication skills are crucial for conveying company messages, managing expectations, and fostering positive relationships with clients, client managers, and internal teams.
• Adaptability and Problem-Solving: The contact centre environment demands adaptability to shifting priorities and the ability to effectively problem-solve under pressure.
• Industry Knowledge (Advantageous): While not essential, prior knowledge of pensions can be an advantage, as it may provide a quicker understanding of the client base and service requirements.
• Adherence to Frameworks: You will be expected to operate within Aon's Risk Management Framework and comply with company policies, including mandatory training.

This Contact Centre Team Manager position at Aon is more than just a job; it's an invitation to grow, contribute to a respected global organization, and make a positive impact on both colleagues and clients. If you are a driven leader with a passion for people and performance, this opportunity offers a rewarding and stable career path.