Customer Care Leader BA4

## Lead and Inspire: A Customer Care Team Leader Opportunity at Barclays

Are you a natural leader with a passion for developing people and delivering exceptional customer experiences? This Customer Care Team Leader role at Barclays presents a significant opportunity for ambitious professionals seeking to make a tangible impact within a globally recognised financial institution.

Based in Glasgow, this position places you at the heart of key business operations, leading and nurturing inbound telephony teams of up to 12 colleagues. Your primary focus will be on creating a high-performing, supportive, and engaged team environment. This involves not just day-to-day management, but also dedicated efforts in one-to-one coaching, facilitating professional development, and actively contributing to both individual career growth and the overarching team objectives.

Joining Barclays means becoming part of a vibrant and supportive community that genuinely values career progression and fosters a culture of continuous improvement. This is more than just a job; it's a chance to grow your leadership skills and contribute to the success of a respected brand.

Advantages for Aspiring Leaders:

• Meaningful Leadership Impact: Directly influence the performance and development of your team, shaping their skills and fostering a positive team culture.
• Career Development Focus: Barclays is committed to your growth. This role provides opportunities to hone your leadership capabilities and advance within the organisation.
• Exposure to a Global Brand: Gain valuable experience and build your professional network within a globally recognised and respected financial services company.
• Customer-Centric Environment: Play a pivotal role in achieving excellent customer outcomes, directly contributing to customer satisfaction and positive Net Promoter Scores (NPS).
• Holistic Approach to Management: The role emphasizes not only performance but also colleague wellbeing, creating an inclusive and empathetic team dynamic.

Key Considerations for Candidates:

• Proven Leadership Experience: A strong track record of leading and motivating teams is essential. Candidates should be comfortable driving performance, fostering positive cultures, and inspiring colleagues.
• Agility and Resilience: The financial services industry is dynamic. You'll need to be adaptable and resilient to navigate a fast-paced, ever-evolving environment and manage change effectively.
• People Management Skills: A genuine passion for developing others, supporting wellbeing, and cultivating an inclusive team is critical. This role requires empathetic and effective people management.
• Business Acumen: An understanding of market trends, competitive landscapes, and regulatory changes will be beneficial as you contribute to business plans and identify market opportunities.
• Risk and Controls Awareness: Adhering to operational and risk frameworks for your direct reports is a key accountability, demonstrating a commitment to responsible business practices.
• Proactive Problem-Solving: The ability to make evaluative judgments, resolve issues, and guide team members in complex situations will be highly valued.

This role offers a compelling career path for individuals who are driven, people-focused, and eager to contribute to a leading financial institution. If you are ready to inspire, develop, and lead, this Customer Care Team Leader position at Barclays could be your next significant career move.