Customer Service Advisor reference: 0000075087

Career Opportunity: Customer Service Advisor at Barclays

Barclays presents a compelling opportunity for individuals passionate about customer service to join their team as a Customer Service Advisor. This role is designed for those who thrive on helping people and want to make a tangible difference in the daily lives of retail banking customers. Whether you're transitioning from retail, hospitality, or any field where customer support is paramount, your empathy and dedication will be highly valued.

As the first point of contact for customers, you'll be instrumental in providing face-to-face guidance and support within branches and local hubs. This is more than just a job; it's an invitation to build a career with a globally recognised institution that prioritises its people and its customers.

What's on Offer for You?

Barclays is committed to rewarding its employees with a comprehensive package that extends beyond the competitive starting salary of £26,500. Successful candidates will benefit from:

• Comprehensive Benefits: A robust core benefits package including a pension plan, private medical insurance, life insurance, and income protection, providing peace of mind for you and your loved ones.
• Structured Training and Support: Full training is provided, ensuring you have the skills and knowledge to excel. You'll also be part of a collaborative team environment, offering ongoing support and opportunities for professional growth.
• Career Development: Barclays emphasizes career progression, offering a pathway to develop your skills and advance within the organisation.
• Meaningful Work: The core purpose of the role is to provide resolutions for customer queries and issues, personalising each interaction and enhancing the customer experience.

Key Responsibilities and Your Impact

In this dynamic role, your accountabilities will include:

• Personalising customer interactions through the effective use of multiple communication channels.
• Contributing to the enhancement of the bank's digital capabilities.
• Delivering exceptional customer service by efficiently responding to inquiries, resolving issues, and managing client requests.
• Collaborating with internal stakeholders, including sales, operational, and risk management teams, to ensure client needs are met and transactions are executed accurately and on time.
• Providing support to business operations functions, such as risk management, compliance, and collections.
• Adhering to all regulatory requirements and internal policies related to customer care.

Who Will Thrive in This Role?

Barclays is looking for individuals who can:

• Meet Stakeholder Needs: Provide specialist advice and support to customers and colleagues.
• Execute with Excellence: Perform prescribed activities in a timely and high-standard manner, impacting both your role and those around you.
• Take Ownership: Manage your workload effectively, take responsibility for implementing systems and processes, and contribute to broader projects.
• Collaborate Effectively: Work seamlessly with closely related teams to achieve shared objectives.
• Manage Risk and Controls: Take ownership of managing risk and strengthening controls within your areas of responsibility.
• Build Relationships: Develop strong relationships with customers and stakeholders to understand and address their needs.
• Demonstrate Key Behaviours: Whether as an individual contributor or a potential people leader, you'll be expected to embody the Barclays values and mindset. This includes active listening, authenticity, energising and inspiring others, aligning across the enterprise, and developing colleagues.

The Barclays Advantage: Values and Mindset

Beyond the specific role, you'll be immersed in an environment that champions the Barclays Values: Respect, Integrity, Service, Excellence, and Stewardship. These principles form the bedrock of ethical conduct and guide every decision. Furthermore, the Barclays Mindset of Empower, Challenge, and Drive will shape your approach to your work, fostering a culture of continuous improvement and proactive engagement.

This Customer Service Advisor position at Barclays offers a fantastic platform for individuals seeking to build a rewarding career in a supportive and values-driven organisation. If you're ready to leverage your customer service skills and grow with a leading financial institution, this opportunity is well worth exploring.