Customer Team Leader reference: 1059501

This review provides an in-depth look at the Customer Team Leader opportunity at Co-op, designed to help prospective candidates understand the role and make informed career decisions.

Customer Team Leader at Co-op: An Opportunity for Growth and Community Impact

The Customer Team Leader position at Co-op presents a dynamic role for individuals looking to advance their leadership skills within a values-driven organization. Located in Bath, this role offers a competitive hourly rate and flexible working hours, making it an attractive prospect for those seeking both professional development and a balanced work life. Co-op's commitment to its employees and communities shines through in the comprehensive benefits and support systems offered, distinguishing this role from many others in the retail sector.

Key Advantages for Aspiring Leaders:

• Leadership Development: This role is an excellent stepping stone for those aspiring to management. You'll gain hands-on experience in coaching and supervising Customer Team Members, deputising for the Store Manager, and implementing new initiatives. This provides a well-rounded understanding of store operations and people management.
• Comprehensive Benefits Package: Co-op offers a robust benefits package that prioritizes employee well-being. This includes:
  • A generous 36 days of holiday (pro-rata for part-time staff), providing ample opportunity for rest and personal pursuits.
  • A pension scheme with up to 10% employer contributions, supporting long-term financial security.
  • Access to virtual healthcare services for you and your family, including GP appointments, mental health support, and more.
  • A substantial 30% discount on all Co-op products, making everyday shopping more affordable.
  • Access to Wagestream, a financial well-being app allowing early access to earned wages.
• Paid Training and Support: Co-op invests in its employees by providing full, paid training and dedicated support for personal development and career progression. This ensures you have the skills and confidence to excel in your role.
• Community Focus: A core aspect of this role involves engaging with the local community and supporting Co-op's community plan. If you are passionate about making a positive local impact, this role offers a fulfilling avenue to do so.
• Employee Well-being: Co-op demonstrates a strong commitment to employee well-being through market-leading policies for life events and a 24/7 employee assistance service. This holistic approach to employee care is a significant advantage.
• Flexible Working & Modern Application: With flexible shift patterns and the ability to apply using your mobile device without a CV, Co-op makes the application process accessible and accommodating. Rotas are shared three weeks in advance, offering predictability.

Key Considerations for Candidates:

• Age Requirement: Candidates must be 18 or over due to the requirement to authorize age-related sales.
• Shift Flexibility: The role requires flexibility in working hours, including early mornings, afternoons, late evenings, and weekends. While this offers variety, candidates should be prepared for a varied work schedule, the specifics of which will be discussed during the interview.
• Operational Duties: Beyond leadership, the role involves hands-on tasks such as restocking shelves and maintaining store cleanliness. Candidates should be comfortable with a mix of leadership and operational duties.
• Application Process: The application involves completing two online assessments, which take approximately 20 minutes. It's advisable to dedicate focused time to these assessments to showcase your suitability.
• Location Consideration: While the primary location is in Bath, the company is open to considering other locations you can travel to, suggesting potential for flexibility depending on business needs and candidate location.

The Customer Team Leader position at Co-op is more than just a retail job; it's an opportunity to grow, lead, and contribute to a company that genuinely cares for its people and the communities it serves. If you possess a strong work ethic, a passion for customer service, and a desire for personal and professional development, this role offers a rewarding career path.