Customer Team Member reference: 1060730

We are pleased to present a detailed review of the Customer Team Member position at Co-op, located on Shamrock Street, Townhill Road, Dunfermline. This role offers a fantastic opportunity for individuals seeking a part-time position within a supportive and community-focused organization.

Key Advantages for Potential Candidates:

• Exceptional Benefits Package: Co-op stands out with its generous benefits, including a significant 30% discount on all Co-op products, 31 days of holiday (pro-rata), and a pension scheme with up to a 10% employer contribution. The inclusion of virtual healthcare services for the entire family, offering GP appointments, mental health support, and more, adds substantial value.
• Career Development and Well-being: The company is committed to employee well-being, providing access to virtual healthcare, a 24/7 employee assistance service, and financial management tools like Stream. Furthermore, full, paid training and dedicated support for personal development and career progression are offered, indicating a clear path for growth within the organization.
• Work-Life Balance and Flexibility: While this is a part-time role (12 hours per week), the opportunity for regular overtime provides flexibility in earning potential. The varied shift patterns, including early mornings, afternoons, late evenings, and weekends, will be discussed at interview, allowing candidates to align the role with their personal commitments. Rotas are shared three weeks in advance and accessible via mobile, promoting better planning.
• Community Engagement: Co-op's long-standing commitment to its members and communities is a significant draw. This role provides an avenue to actively support the local community through various activities and events, aligning with the values of those who wish to make a positive impact.
• Inclusive Workplace: Co-op is dedicated to building diverse and inclusive teams. They welcome applications from all backgrounds and are committed to making reasonable adjustments during the recruitment process for candidates with disabilities, further demonstrating their commitment to equal opportunity.

Key Considerations for Candidates:

• Shift Flexibility is Crucial: The working pattern involves varied shifts, including early mornings, late evenings, and weekends. Candidates must be comfortable and adaptable to these working hours to be successful in this role.
• Customer-Centric Approach: The core of this role revolves around providing excellent customer service. A genuine care for customer needs, strong people skills, and a positive attitude are essential for success.
• Adaptability to Change: The role involves adapting to new products and services and working collaboratively to implement changes. A positive approach to problem-solving and a willingness to learn and share experiences are key attributes.
• Application Process: While no CV is needed and applications can be made via mobile, candidates should be aware that the process includes two online assessments that will take approximately 20 minutes to complete.

This Customer Team Member position at Co-op is an excellent opportunity for individuals looking to join a reputable organization that values its employees and communities. The combination of robust benefits, commitment to well-being and development, and a chance to contribute locally makes it an attractive proposition for career-minded individuals seeking a fulfilling part-time role.