Customer Team Member reference: 1060775

Discover a Rewarding Career as a Customer Team Member at Co-op

This opportunity at Co-op in Shawfair Park, Edinburgh, offers a chance to join a dedicated and friendly team committed to exceptional customer service. As a Customer Team Member, you'll be an integral part of the store's daily operations, directly impacting the shopping experience for local communities.

Key Advantages for Potential Candidates:

• Competitive Pay and Hours: Earn £12.60 per hour for a 16-hour week with the potential for regular overtime, offering a stable and flexible income stream.
• Comprehensive Benefits Package: Co-op provides an impressive array of benefits designed to support your wellbeing, including:
  • 31 days of holiday (pro-rata for part-time colleagues).
  • A generous pension scheme with up to 10% employer contributions.
  • Access to virtual healthcare services for yourself and your family, covering GP appointments, mental health support, and more.
  • A significant 30% discount on all Co-op products in-store, plus 10% off other brands.
  • Stream, a money management app allowing early access to a portion of your earned pay.
  • A 24/7 employee assistance service for confidential support.
• Investment in Your Development: Full, paid training is provided, alongside dedicated support for your personal development and career progression.
• Supportive and Fair Culture: Co-op is renowned for its commitment to fairness and community. As a colleague, you can expect support for your physical, mental, and financial wellbeing, with market-leading policies addressing life events.
• Work-Life Balance Focus: Rotas are shared three weeks in advance and are accessible via mobile, allowing for better planning. The Cycle-to-work scheme also promotes a healthy lifestyle.
• Inclusive Workplace: Co-op actively fosters diverse teams and is committed to creating inclusive environments where everyone can thrive. They welcome applications from all backgrounds and are part of the Disability Confident scheme.

Key Considerations for Your Career Path:

• Shift Flexibility is Essential: The role requires flexibility to work varied shifts, including early mornings (from 5:45 am), afternoons, late evenings (until store closing), and weekends. The specific working pattern will be discussed during the interview process.
• Age Requirement: Applicants must be aged 18 or over due to potential work before 6 am or after 10 pm, and other business-related needs.
• Proactive and Customer-Focused Attitude: This role is ideal for individuals who genuinely care about customer needs, possess excellent people skills, and enjoy building positive relationships. A proactive approach to problem-solving and a positive attitude towards change are also key.
• Varied Responsibilities: Beyond customer service at the tills, expect to be involved in a range of store duties, including restocking shelves, maintaining store cleanliness, and ensuring product freshness and accuracy.
• Application Process: The application process is designed to be accessible, allowing you to apply via your mobile device without needing a CV. It includes two online assessments, expected to take around 20 minutes to complete.

This Customer Team Member position offers more than just a job; it's an opportunity to be part of a company with strong values and a genuine commitment to its people and communities. If you're looking for a role that is both rewarding and supportive, and you thrive in a dynamic, customer-facing environment, this could be the perfect next step in your career journey.