First Line Manager (Basingstoke, GB)

Currys is seeking a dynamic and driven First Line Manager to join their Customer Services Centre and Delivery Centre team in Basingstoke. This is a permanent, full-time position offering a competitive salary of £34,000, along with a comprehensive benefits package. At Currys, the passion for technology is at the heart of everything they do, and they are looking for individuals who share this enthusiasm and are committed to delivering exceptional customer service.

This role presents an exciting opportunity for aspiring leaders to make a significant impact within a leading UK tech retailer. You will be instrumental in coaching and motivating your team, ensuring the smooth operation of the distribution process and maintaining the high standards Currys is known for. If you thrive on finding solutions, improving processes, and ensuring customer satisfaction, this role offers a rewarding environment to excel.

Key Responsibilities and Advantages for Candidates:

• Leadership Development: You will have the chance to hone your leadership skills by overseeing site operations, staffing, and resources. The role emphasizes motivating teams, providing constructive performance feedback, and influencing operational decisions. This is a prime opportunity to grow your management capabilities and gain hands-on experience in a fast-paced environment.
• Team Coaching and Mentoring: Beyond basic management, this position involves a strong focus on mentoring your team. You'll be empowered to drive performance improvements, foster a culture of continuous learning, and develop your team members' skills, which directly contributes to their career progression and your own leadership effectiveness.
• Operational Excellence: The role requires a proactive approach to identifying areas for improvement and implementing solutions to enhance operational efficiency. You'll be encouraged to think critically, problem-solve logistical and practical challenges, and contribute to the overall success of the distribution operation.
• Cross-Functional Collaboration: You will work closely with various internal and external departments, fostering strong communication and collaboration skills. This aspect of the role allows for broad exposure to different business functions and the development of strong networking abilities.
• Health and Safety Focus: A key responsibility is ensuring a safe working environment by adhering to health and safety policies. This highlights Currys' commitment to employee well-being and provides an opportunity to develop expertise in workplace safety management.

Key Considerations for Your Career Path:

• Experience Requirements: Candidates should possess proven recent experience in leading teams, demonstrating a variety of leadership styles and coaching methodologies. A strong track record of developing teams to achieve customer-focused results is essential. If you have experience in logistics or transport, it would be a significant advantage.
• Essential Skills: Strong organizational skills are crucial for implementing plans, prioritizing workloads, and translating strategic goals into actionable outcomes. Excellent communication skills are also paramount for effective liaison with different departments and for clearly conveying expectations and quality standards.
• Career Growth and Learning: Currys is committed to supporting your career development. You'll benefit from training opportunities, the chance to gain new skills and qualifications, and a role with inherent variety that will keep you engaged and learning. The company's focus on innovation and sustainability also offers opportunities to contribute to meaningful initiatives.
• Rewards and Benefits: In addition to a competitive salary and 30 days of annual leave, Currys offers a performance-related bonus, significant product discounts on the latest technology, and a range of wellbeing initiatives. A competitive pension scheme is also part of the comprehensive package.
• Company Culture: Currys fosters an inclusive and diverse workplace where every voice is valued. They are dedicated to making inclusion and diversity integral to their operations and are committed to providing a fair application process for all candidates.

This First Line Manager role at Currys is an excellent stepping stone for individuals looking to advance their careers in management within the retail and logistics sectors. If you are a motivated leader with a passion for people and a drive for operational excellence, this opportunity offers a path for both personal and professional growth.