Fraud Strategy & Customer Manager

This is an exciting opportunity to join Barclays as a Fraud Strategy and Customer Manager, a role that places you at the forefront of shaping the future of banking by enhancing customer protection and experience. If you're passionate about safeguarding customers and driven by a desire to improve processes, this position offers a compelling career path.

Key Advantages for Candidates:

• Impactful Role: You'll directly influence the customer experience, particularly for those who have been victims of fraud. This is a chance to make a tangible difference and contribute to building trust in the financial sector.
• Cross-Functional Collaboration: The role demands close collaboration with a variety of teams, including Operations, Technology, Legal, and Compliance. This provides a broad understanding of the bank's operations and offers excellent networking opportunities across different departments.
• Strategic Influence: You'll be responsible for developing strategic direction, identifying pain points, and delivering enhancements. This allows you to exercise strategic thinking and contribute to the overarching risk and fraud mitigation strategies of Barclays.
• Customer-Centric Focus: A core tenet of this role is a "customer-first ethos." This is ideal for individuals who are passionate about advocacy and ensuring the best possible outcomes for customers in challenging situations.
• Skill Development: The role actively encourages the development of critical skills such as risk management, change and transformation, strategic thinking, and data analysis. It also offers opportunities to deepen your understanding of customer journey mapping and fraud/scam specific journeys.
• Career Progression: Whether you are an individual contributor leading collaborative assignments or a people leader, there are clear expectations for growth and development. The "Assistant Vice President Expectations" outline a path for taking on complex tasks, influencing decisions, and developing others.
• Location Flexibility: This role offers the choice of working in London, Northampton, or Knutsford, providing geographical flexibility for candidates.

Key Considerations for Your Career Path:

• Information Synthesis: The ability to quickly gather, process, and analyze information from diverse sources is crucial. Candidates should be comfortable with data and adept at drawing actionable insights.
• Change Management: Experience in delivering customer experience-impacting changes is highly valued. If you have a track record of driving successful transformations, this role will leverage those skills.
• Leadership and Influence: The role requires managing and driving action through cross-functional teams and engaging with senior stakeholders. Strong communication, influencing, and relationship-management skills are essential.
• Adaptability and Resilience: Working in a demanding environment that deals with sensitive customer issues and evolving fraud tactics requires flexibility, resilience, and a proactive approach.
• Risk and Controls Acumen: A solid understanding of risk management principles, controls, and governance frameworks is fundamental to success in this position.
• Alignment with Barclays Values: Success in this role will also depend on embodying Barclays' core values (Respect, Integrity, Service, Excellence, Stewardship) and the Barclays Mindset (Empower, Challenge, Drive).

This Fraud Strategy and Customer Manager position at Barclays presents a significant opportunity for individuals looking to advance their careers in a dynamic and customer-focused environment. It requires a blend of strategic thinking, operational excellence, and a deep commitment to customer well-being. If you are looking to make a meaningful impact within a leading financial institution, this role is certainly worth exploring.