Customer Team Leader reference: 1058416

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Discover Your Leadership Potential as a Customer Team Leader at Co-op

Are you looking for a role where you can make a real difference, develop your leadership skills, and be part of a company with strong community values? The Customer Team Leader position at Co-op offers a fantastic opportunity for motivated individuals to step into a leadership role within a friendly and supportive team environment. Located in Griffithstown, Pontypool, this permanent, part-time role (30 hours per week with regular overtime opportunities) presents a compelling path for career growth.

Key Advantages for Aspiring Leaders:

• Invest in Your Development: Co-op is committed to your growth. You'll receive full, paid training to equip you with the skills and knowledge needed to succeed. Beyond initial training, expect dedicated support throughout your career, fostering continuous learning and development.
• Tangible Rewards & Benefits: Beyond a competitive hourly rate of £13.99, Co-op offers an impressive benefits package designed to support your well-being and financial security. This includes:
  • A generous 36 days of holiday (pro-rata for part-time colleagues), offering excellent work-life balance.
  • A robust pension scheme with up to 10% Co-op contribution.
  • Access to virtual healthcare services for you and your family, covering GP appointments, mental health support, and more.
  • A substantial 30% discount on all Co-op products in-store, a fantastic perk for everyday savings.
  • Wagestream access, allowing you to draw down a portion of your earned pay as needed, offering financial flexibility.
  • A 24/7 employee assistance service for confidential support.
• Meaningful Work & Community Impact: As a Customer Team Leader, you'll be at the heart of the customer experience, ensuring a friendly and helpful service. You'll also play a crucial role in supporting your local community, aligning with Co-op's long-standing commitment to social responsibility.
• Empowering Leadership Experience: This role is ideal for those ready to take on more responsibility. You'll gain hands-on experience in coaching and supervising team members, deputising for the Store Manager, and contributing to the overall operational success of the store.

Important Considerations for Your Career Path:

• Flexible Working Pattern: The role requires flexibility, with varied shifts including early mornings (from 5:30 am), afternoons, late evenings (until 10:30 pm), and weekends. While these will be discussed at interview, adaptability is key.
• Age Requirement: Due to the responsibility of authorising age-related sales, candidates must be aged 18 or over.
• Hands-On Approach: While you'll be leading and developing your team, this role also involves a practical, hands-on element. You'll be expected to contribute to daily store operations, from restocking shelves to maintaining a clean and safe environment.
• Application Process: The application is designed to be accessible, allowing you to apply directly from your mobile device without needing a CV. You will be required to complete two online assessments, which should take approximately 20 minutes.
• Commitment to Inclusion: Co-op is dedicated to building diverse teams and fostering an inclusive workplace. They welcome applications from all backgrounds and are committed to making reasonable adjustments during the recruitment process for candidates with disabilities.

The Customer Team Leader position at Co-op is more than just a job; it's an opportunity to build a rewarding career within an ethical organisation that truly cares for its colleagues and communities. If you are a proactive individual with a passion for customer service and a desire to lead, this role could be the perfect next step in your professional journey.