Senior Customer Service Advisor reference: 0000074950

Barclays is seeking a Senior Customer Service Advisor to join their dynamic team, offering a fantastic opportunity for individuals passionate about customer support to make a tangible impact. This role is ideal for those who thrive on assisting customers with complex needs and possess a natural inclination for empathy and dedication.

This position offers a compelling career path within a reputable financial institution. If you have a background in customer service, retail, hospitality, or any field where you've excelled at supporting individuals with intricate requirements, your expertise will be highly valued here. You'll serve as a key point of contact for Retail Banking customers, either in a branch setting or at local hubs, providing expert guidance and comprehensive support.

Advantages for Potential Candidates:

• Career Growth and Development: Barclays emphasizes not just offering a role, but a career. You'll receive full training and ongoing support from a collaborative team, ensuring you have the resources to succeed and advance within the organization.
• Competitive Compensation and Benefits: The role comes with a competitive starting salary of £27,500, complemented by a comprehensive benefits package. This includes a pension plan, private medical insurance, life insurance, and income protection, providing significant financial security and well-being.
• Meaningful Customer Interaction: You will be directly contributing to customer satisfaction by resolving complex queries and providing personalized solutions. This role offers the satisfaction of truly helping people navigate their banking needs.
• Skill Enhancement: The position encourages the development of advanced problem-solving skills, cross-functional collaboration, and strategic thinking. You'll have the opportunity to contribute to process improvements and provide feedback and coaching to colleagues.
• Exposure to Industry Best Practices: You'll be tasked with identifying industry trends and implementing best practices to enhance customer care efficiency and effectiveness, keeping your skills sharp and relevant.

Key Considerations for Candidates:

• Travel Requirements: The role necessitates travel to Dunbar, North Berwick, and Livingston, all within a one-hour radius of Edinburgh. Candidates should be comfortable with this commuting requirement.
• Work Schedule: The position involves working 5 days per week, which will include some weekends. Candidates should consider how this schedule aligns with their personal commitments.
• Complex Problem-Solving: This is not a basic inquiry role. You'll be expected to handle more complex customer needs and requests, requiring a high level of analytical thinking and problem-solving ability.
• Collaboration and Stakeholder Management: Success in this role will depend on your ability to collaborate effectively with various teams across the bank and communicate findings to internal senior stakeholders.
• Adaptability and Continuous Learning: The financial landscape is constantly evolving. Candidates should be prepared to continually build their understanding of banking products and services, industry trends, and how their role contributes to broader organizational objectives.
• Adherence to Values and Mindset: All colleagues are expected to embody Barclays' core values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.

For those seeking a rewarding career in customer service with a leading financial institution, the Senior Customer Service Advisor role at Barclays presents an excellent opportunity to leverage your skills, grow professionally, and make a significant contribution. It’s a role that rewards dedication, expertise, and a genuine commitment to customer well-being.