Complaints manager job in Central London

Job Description: Complaints Manager Cromwell Hospital Kensington, SW5 0TU (5 mins walk from Earls Court underground or 7 mins walk from Gloucester Road underground.) Full Time £55,000-£60,000 + Fantastic Benefits Advert Expires: - 24/04/2025 How you’ll help us make health happen Reporting to the Head of Clinical Governance and Risk, the Complaints Manager is a visible and approachable l

... success via patient satisfaction indicators, clinical incidents and complaints, participating in the reporting, investigating and actions to deliver improvements. Ensure strong levels of nursing staff engagement, providing visible leadership and direction. Participate in the learning and development of nursing teams. Participate in the performance management of staff undertaking site managemen

... to completion Take a proactive approach in escalating issues, complaints and other activities and determining resolution across the business. Work closely with the Director of Trustee services preparation of agendas and supporting papers for the boards Work with Fidelity colleagues to maintain and enhance management Maintain up-to- date records of all policies and procedures required to suppor

Job Description: Campus Learning Administrator Flexible location Permanent Hybrid & flexible working options Full Time Competitive salary & benefits package We make health happen! The world around us is transforming rapidly. Healthcare needs are changing, and people are living longer than ever before, with more complex needs. Our new and exciting Bupa Campus initiative will support us in a

... as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.Assistant Vice President ExpectationsTo advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.Lead a team

... out clientelling initiatives • Proactively manage any customer complaints to ensure client relationship is maintained with positive outcome • Act as a strong Staff motivator, promoting team spırıt through effective communication, and cultivating a positive and energetic environment, even to the eyes of the Client • Encourage the exchange of information within the team and proactively

... health and safety, ensuring this is promoted and adhered to Handling complaints and breakdowns in service to meet customer expectations Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner Building relationships with internal and external stakeholders and ensure the customer is our main focus. Skills and experiences: To ensure full compliance w

... budgets and working within them. Investigate complex incidents & complaints and identify and implement corrective action. Manage the delivery of a consistent, safe service in all aspects of the patient journey and instil a culture of customer service throughout the nursing team. Foster a culture within the wards that ensures consistent compliance with internal policy and external regulator

Job Description: Management Accountant Hybrid working with up to 3 days per week working from home Cromwell Hospital, Central London Permanent £36,2K - £50K per annum DOE Full time 37.5 hours per week Closing date: 28th March We try to consider all types of flexibility, including locations, hours and working patterns. Working in our UK support functions you’ll play a key part in helping

... and contributes to BT becoming more valuable and resilient. The Manager – Controls & Assurance supports the overall governance, maintenance and continuous improvement of the BT policies and key control framework, including delivery of centralised testing of Key Controls. What you'll be doing Design: Deliver projects to continually improve the design of Policies, Standards and Key Control

. We rise to challenges together Management Accountant Salary: £35,000 - £40,000 Benefits: Bonus Scheme, private healthcare and a range of voluntary benefits (holiday purchase scheme, additional life assurance, dental & hospital cash plans) Location: Bakkavor Meals London -Elveden site (Park Royal) Ways of Working: Hybrid – Minimum 3 days at the site Shift Pattern: Monday- Friday 8am -4

Responsibilities Manage the customer relationships to ensure customer service standards are achieved and continuously improved. Manage all contract financials (budgets, P&L, revenue streams, costs, etc). Manage and lead the operational teams. Assess and d

About the Opportunity Job Type: Permanent Application Deadline: 19 May 2025 Title Manager, Investment Risk Department Investment Risk Location London, Hong Kong Reports To Head of Market Risk Level 5 We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So,

... to hear from you. This role is considered Certified under the Senior Manager and Certification Regime as either requiring mandatory qualifications or being deemed as a role capable of providing ‘significant harm’ to customers. Due to this, successful candidates will be subject to enhanced levels of vetting, and required to complete a fitness and propriety attestation on commencement

... – build a braver future with us. Lloyd is seeking to recruit a Manager, Enterprise Risk. You will contribute to the successful development and executing of the Lloyd global risk framework, ensuring the key risks to Lloyd are well understood and appropriately managed within risk appetite. The role will involve a large amount of engagement with stakeholders at various levels across the Corp

... of administration for designated Personal Shoppers (x2) Escalate complaints to the Personal Shopping Assistant Manager Support the Personal Shopper to close sales Help with creating dedicated emails for our customers with product images, product details, and pricing Outline the service benefits to unengaged customers and make sure the Personal Shoppers follow up with an email/phone call Create

... stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient mannerSupport quality testing performed for business function quality control and transformation lead quality control post completion of an activity/processDrive assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management qu

... stakeholder/client feedback and respond to any quality assurance complaints or issues in a timely and efficient mannerSupport quality testing performed for business function quality control and transformation lead quality control post completion of an activity/processHelp develop and execute Monitoring and Testing for controls, including control design assessment and design of operational effe

... the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced

... repeat visits and customer loyalty • Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management • Playing an active role in replenishing stock according to company procedures and policies • Maintaining effective stock controls to ensure continued stock supply and ensure st